PaisaPay Fraud- Help Required

[offer.xclusive]

Hi,

Item no. 320230601281 was one of my first ever real PaisaPay transactions. The buyer was the highest bidder and paid via CreditCard immediately.

The buyer requested me to send it to a different address and I obliged, having no Idea that this was against eBay policies. The item was shipped by the 4th of April, and confirmed Recieved by the buyer. Payment was passed on to my bank account.

Now, on 25th April, I recieve an Email from eBay that my amount was chargedback. I had never heard of this before, so I read the whole set of Paisapay rules and policies, and understood that this may be CC fraud by the buyer.

But it has been so long! Ebay asks for a POD copy, but I dont have one. All I have is the original courier Delivery Challan/Consignment No. and the buyers provided address.

The replies from Ebay executives have worried me. What do I do ? Can I launch a legal complaint ?

Any help is greatly appreciated, especially from Ebay staff.

PaisaPay ID- 21671978349

Regards,
offer.xclusive

[offer.xclusive]

And if this doesnt work out, I swore not to use eBay again. I mostly sell used stuff on eBay,most ofall only for the money.

[assemblerz]

if you have email from buyer requesting the change address or msg from buyer in written.. forward it to ebay. They may consider it. You should never hand deliver or you should never change address. This is what happenes when we try to be extra good. I guess you learnt the lesson for Rs. 750 approx.

[offer.xclusive]

Information was sent to EBay as suggested by assemblerz. Here are the details, for the good of future sellers:

Subject: You've received an answer to your question about item 1GB DUAL-SPEAKER Mp4 Player - GENUINE MEMORY - USED
Received: 04-Apr-2008 Expires: 04-May-2008
From: notepadinbox
To: offer.xclusive
ItemId: 320230601281



Dear offer.xclusive,

I had mentioned as shipping address while placing order as: 1) Aniket Naik, A 206, Namo Vihar, Handewadi Road, Hadapsar, Pune , Maharashtra pincode:411028

so please send it there. thank you



- notepadinbox

[quickdeal24x7]

i would like to inform u that seriously paisa pay team r not working as they should work
paisa pay id 21723103438 is on refund claim by buyer on the 15th april and on the same day i provided the POD
but till today i m just getting a conformation from paisa pay customer support that we r trying to contact the buyer and buyer is not contactable so plz wait for 48hours we will resolve ur problem in 48 hours.but i m sorry to say this but which watch u ebay people use
as according to every time contacting the customer support i m given the same time again we r emailing the buyer and it would done in 48 hours
now i think i sud record the voice so that it would be my safety
yesterday i spoke to higher authority her name was neha or neeta(she is the team leader i think so).
she said yesterday that we have mail the buyer day bfore yesterday and now it would take only 24 hours
after 24 hours getting over today i try to contact her somaya customer supports said i cant speak to high authority as there are not available
after calling again i spoke to neha/neeta i was told that she said 48 hours
every time i m getting false assurance
this 48 hour i m listing from Thursday(24/04/08) but still the 48 hours r not over according to ebay watch
there should b a time limit that with in the time if the buyer don't not respond u should check the POD and clear the payment
on Monday some leena/lissa gave me a call and said to me that she personally tried to contact the buyer on Friday by calling her 7 times but the buyer did not respond
so if the paisa pay is only for buyer then i think all seller on ebay should stop selling thing
if ebay is only concern with the buyer then one day u would not have any seller left with ebay

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[snrama]

Hi offer.xclusive,

Since the buyer requested to ship to other address, You need to forward the mail with full headers.

If you are using Gmail, Go to your email inbox, select show original. Copy entire text and mail to PaisaPay with the POD scan.

You can get the POD from the courier or if the consignment number is trackable online and if it is showing delivered, just scan your courier receipt. ---------------
With Regards,
Navaneeth (snrama) 😉

[offer.xclusive]

@snrama: Will eBay accept the courier challan instead of the POD ?

[jaipur_fashions]

offer.xclusive , they might accept the scanned courier challan. You should go ahead with it as you are short of any other option.

[indraneel@ebay.com]

Hello offer.xclusive,

I've escalted your case to the PaisaPay team and am sure that they'll do best to look into this matter and provide assistance.


Regards,
Indraneel

[offer.xclusive]

Thank you Indraneel and the others for your help.