2. Inability to pass on PaisaPay surcharge to buyers
We understand that you are upset that by incorporating the surcharge into the price of your item, the price of the item will increase for all buyers. We believe, and I am sure you will agree, that PaisaPay is a great option for buyers to buy items. Many buyers actually search for items that offer PaisaPay, and are willing to pay a premium for the convenience of paying through PaisaPay. We would recommend that if you do decide to increase the price of your item, then do so based on the proportion of users who actually use PaisaPay to pay for your item.
For example, if you are selling an item worth Rs. 1,000 with PaisaPay payment method. You know, from your experience, that about 50 % of your buyers pay using PaisaPay. In this case, instead of increasing your item price by 3 % (average of 2 % for Bank Transfer and 4 % for Credit Card), you should increase the price of your item by only 1.5 %. This will make the price of your item Rs. 1002. At the same time, we have reduced the transaction fees for most categories. If you decide to pass on the reduced fees benefits to buyers, then you need not even increase your item price.
We shall also be making a change on the site, by which sellers can decide to offer PaisaPay only for certain items, and not for all items as presently.