Hi!
Many times there is just some small misunderstanding due to which the buyer leaves a negative. Mutual Feedback withdrawal was very useful. eBay could have added a link like... report if seller is using any kind of extortion
Now it will be taken off. It means that whatever negative received will be a permanent one.
eBay must have heard that some sellers use extortion to get the feedback mutually withdrawn. I don't think that eBay must have ever heard that some sellers also go out of their way in a positive manner and get the issue resolved so that the feedback is mutually withdrawn.
There are a number of reasons for removing Mutual Feedback Withdrawal, including:
We want sellers to focus on buyer satisfaction up front, not after an issue arises
Sellers are human beings, and not God. We can come to know only after an issue has happened. Many buyers directly open up dispute or rate negative without any information. We can only solve issues, We cannot stop them. No on in the world is 100% perfect and similarly sellers on ebay are also not 100% perfect.
There are many issues that arises from eBay's end as well. Then you try to resolve those issues after you get complaints. Can eBay give satisfaction upfront without any issues... NO YOU CANNOT
Satisfaction Satisfaction Satisfaction bolne ko bahot accha lagta hai. But to give complete satisfaction is very difficult. This is india... here no one will come forward to appreciate your good work. But if there is any problem people will start shouting at the top of their voice... (Just as we all are shouting...)
Sometime back eBay proudly annouced that ODR india will now be free for all paisapay transactions. And now they say that it will not be acceptable.
95% of the sellers will be against this. But there wont be any changes, and thats the reason people have stopped writing on the community boards. Aage aage dekho hota hai kya
Re Satisfaction, just take an example of the new paisapay.
I know that the whole eBay team must have worked for months and must have launched the new paisapay with a lot of hard work, confidence and testing.
But were you able to give satisfaction upfront without any issues. Inspite of the hard work, confidence, testing and proper planning there were many things that did not work as it should. Till date people have some problem or the other and ebay needs time to solve it. This does not mean that the team is inefficient and should be pulled up for non performance.
As it is sellers on ebay are always under pressure and eBay always tries to increase the pressure. If you talk to any seller, they are loosing faith, trust and confidence on eBay.
Regards
Shuaib