New Paisapay Changes - Nightmare for International Jewellery Sellers

[sitare_india]

Hello!

As described by Ebay team - the New PaisaPay changes - A Buyers' Delightful experience, it becomes a Nightmare for Genuine Big sellers specially Jewellery.

We ship Jewellery worldwide and in India this can be done only through Speed Post except a few big couriers like Fedex which has offices in Jaipur and Delhi only.
This is our experience, normally it takes 10-15 days to deliver but in 30 to 40% cases, it take 45-50 days. It is true no parcel is lost but delivery is late because most of the time customs take much time to clear.

As per new norms, 21 days is permitted to deliver, after that seller will have to ask for time extension & it is upto the buyer to accept or not. Our concern is, after despatch, it is beyond control of seller to control the movement. If the item is not reached in time, Paisapay will refund the money and if after few days the item reaches buyer, who will compensate for it. I have raised this question several times but very trickily the answer is avoided by Ebay team. Sapana has also suggested to adopt other Payment option than PaisaPay.

The very simple question is -- Ebay may impose time limit for shipping but not on delivery time. Is it in our hand to deliver even if we send by Speed Post.

If no satisfactory solution is provided, we have decided to down most of the high value items keeping only low value items from where we started our Ebay Journey three years back.

Ashok Agarwal
Proprietor
Ebay Id: Sitare_Jewels

[halwawala_in1]

Unfortunately there has not been a single reply to one of the most important aspect raised by Ashok Agarwal
Proprietor Ebay Id: Sitare_Jewels .

Definately its going to be a nightmare for such sellers of high valued items .

If ebay has closed all it eyes and ears - the Sellers would not remain there for long and are sure to migrate .

Rgds
halwawala_in1

[amitava123gems]

Hello Guptaji,
I want straight 35 days minimum shipping time for Italy,Spain,Taiwan,Philippines and whole of Africa and Latin Americas.
The pinks never do it to these places and have no idea.
AND WHAT ABOUT AIRPORT SORTING AND CUSTOMS DELAY?????
This is export,all formalities.No kid's job.
Thanx,
Truly,
Amitava

[shashwatg]

Respected Amitava Da ,

The problem is that when the policies are framed and imp-lemented , the ones who really matter - are never taken into consideration.
Unfortunately these days no one is bothered about the feedbacks and the problems these new policies are going to / and have already created .
I hope some one is listening and tries to do something practical in this situation.
Sincere Rgds
N K G

[emailswarup]

Hi,

I had despatched a parcel to Spain in Aug 07. It was not received by the buyer. So I despatched another replacement in end Oct. 07. He received that after 4 weeks Nov. 07. Now after almost 6 months he has received the first parcel too and has volunteered to pay me for that too.

I had sent another parcel to Milan in Nov. 06, paid thru PaisaPay. The parcel returned from the Customs office in end Dec. because they had some change of rules. I have despatched the same in Jan. after necessary adherence to the new rules. This person too was willing to pay me again as it was not my mistake that the parcel was returned. I have asked him wait till he receive the item.

Both the buyers understand me very well and are willing to wait. But with the new PaisaPay system someone can make a complain after 21 days and the money will be returned. So the seller will loose the money and also the cost of the product and the postal charges.

I often buy from international sellers and often it takes more than 4 weeks to reach me by regd. post.

ebay peoples should know that most of the International buyers do not pay for speed post as the cost is too high. If the buyers are not paying for speed post then how can ebay force us ensure delivery within 21 days.

Those responsible for making new rules should take practical data and consult with experienced persons rathar than assuming something without any base. .
Best Regards 😄
Swarup
Kolkata

[amitava123gems]

Hi Swarup,
I think tried to ship to Canary Islands.
How much time that takes?
Thanx,
Truly,
Amitava

[shashwatg]

Dear Swarup Da ,

one of my Buyers im USA received a mail from ebay or may be Paisapay asking if the materials has been received by her to shich she replied No.

Just on this reply of hers a Refund has been initiated - Beat it if you can .

Rgds
halwawala_in1 :^O

[psharma-in]

Why should only ebay.in impose this Paisapay restriction no other ebay sight has this sort of restriction.
No convincing reply from ebay.in.
Rate is now up 4%.
Seller get payment only after buyer OK's.
As a protest I have withdrawn from ebay.in.
But does it matter???

[amitava123gems]

Hi psharma_in,
You said it.Some sellers just do it and dont talk.
Hi Shashwat,
Ebay policies are applicable to all nations and races irrespective of anything.This binds us into a common community framework.These policies are formed on the basis of feedback from community members.Hope eBay India would do well to note our views and make amends to their attitude towards us.
Hello eBay.in,
Dont consider sellers as a bunch of thieves.I need money for various reasons including buying of medicines.Dont hold back my payments when you see that buyers have given feedbacks.
Dont expect me to beg buyers to confirm receipt.I have enough self respect not to do that.I cant do everything.You do your duty and then talk.
thanx,
Truly,
Amitava