Hi Everyone
I have been selling for sometime now, but today i received my first Item Not Received dispute from a buyer.
Its a datacable and the value is just Rs 129/-
On investigating with our courier, I found that all parcels dispatched on the 8th were accidentally forwarded to their Madras facility and are now being forwarded from there to all buyers.And what makes it worse is that I realized it only the 14th. Now there has been a delay of 10 days.
Although the parcel will reach latest by Monday. Any suggestions, how to tackle the situation?
As of now:
1. Total affected buyers 3.
2. Complaint received from 2 buyers.
3. Dispute opened by 1.
4. All buyers communicated about the incident.
TC
TechiE