I am really thankful to eBay for the opportunity they have given us by selling online, but for the 1st time in 2 years I am really felling insecure trading on eBay, the main reasons being drastic changes in feedback policy’s, I have been receiving more problem in last 2 weeks than compared to last 2 years with my buyers.
The real concern are that we cannot leave a negative feedback to the trouble making buyers, And is there any difference between neutral and negative feedback,they have made neutral feedback on par with negative feedback on calculation, so why you have the neutral feedback option in first place? and the uglier part is that they have also removed the “mutual feedback withdrawal policy”
Come-on, we all are humans and we can unknowingly, unintentionally make mistakes and its not necessary that every time buyer has to be satisfied 100% with our item, the seller must be given a chance to mutually resolve any problems with the buyer, what happens if the buyer leaves a negative feedback even without contacting a buyer, and we are also seeing buyers leaving us negative feedback for giving them unpaid item strikes, we all are going to witness more of these in the days to come.
I do not know whose great brains of eBay India implemented this policy but I am sure lots of brains in eBay itself could have been against this policy because if they are going to continue with this surely its going to cost them dearly, believe me it s matter of time before sellers are seriously going to look for some other alternative, we are really sorry eBay India, we are no longer felling secured of our future with you if you are going to treat us this way.
I do understand eBay concern of gaining trust and faith of Indian buyers by implementing these policies, but not at the cost of destroying the confidence off all the sellers.
My appeal to all eBay sellers------ we all know how serious is this issue in the long run, we all my not be together as a team or association, but we all must fight for our cause in our individual capacity, because we all love eBay for the opportunity they have given us, lets persuade them to address our growing concern and I am sure the more voices raised, more chances of this issue being resolved at earliest.
My appeal to eBay India------ please try to win the trust and faith of your loyal sellers and think of us like a family who like to grow together and make eBay India to its ultimate goal in the coming years, please think of this issue seriously, if you take a survey of all the sellers on eBay India you yourself will be surprised the with the extreme step you have taken against us.
I just want to ask eBay India a simple last Question?
We sellers who have been loyal to your company, does not our concern matter to you? Will our voice be ever heard?