I am selling on ebay, i got 2 diffferent situations on ebay as a buyer and a seller,
i bought a intex aqua 4, when ebay launched this, i received the product after 5 days, but the phone got problem and earphone pin in phone is not working, so i request ebay to replace this item, after 2 days ebay people told that this is manufacturing fault so i should send to company service center to rectify this problem and cancelled my request.
I sold solar inverter to bhuvaneshwar customer, due to courier problem it has late mean time he has claim that the product has not received, so i contacted courier people about for 2-3 days, at last i found bhuvaneshwar courier he told he not find address and no one lifting the phone so he not delivered then i asked buyer to provide alternative number he given this number to couirer he handover the product, when i told this to ebay, they asked to submit pod of courier with buyer signiture, so next day i request bhuveshwar courier people to provide me the pod scanned, i submitted that to ebay, i asked buyer to confirm that item received, but he not confirmed on ebay, he confirmed that he received the item on message, i forwared this also, but today the ebay has accepted the buyer refund, when i asked them no answer, they told to contact buyer, i am not able to understand what to do now.
why ebay is behaving like this. ?
