Hello,
I had placed bid for a DELL loptop thru login id amresh.vaishali
Item #: 110062612309 & wone the bid.
But my real problem started from that point.I contacted the seller many times for the warrenty details, at first he sent me incomplete details, so i again requested him for the same.
1)After receiving the details, i verified the warrenty details from the dell warrenty site and found out that that the warrenty was
more than 3 months less than that specified in auction Also the RAM was not to the mark as mentioned in the auction.
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2)The
warrenty mentioned that he had 1GB 533Mhz RAM installed but the seller says that he has upgraded the RAM to 2GB. Also in the auction the RAM speed is mentioned as 2GB 667 MHz which is not true.
In one of his reply he told me that the Laptop has 2GB 533Mhz RAM..
Now my account has been SUSPENDED due to UNPAID ITEM STRIKE OUT.
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When i informed ebay they gave me a process going thru which the seller can request to remove the STRIKE.
In return the seller replied that
i should pay a FVF of more than 2500 Rs if i want to remove the STRIKE OUT form my account which in case he was suppose to pay on completion of the deal.Also he adviced me that in such a circumstance of comfusion i should have asked for a concession from him..(
I have mail thread supporting all that is mentioned).I have not made payments for this item & have informed the seller of my view..
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3)I had made a payment for another item #.230067757498
thru PAISA PAY which was accepted.(I have a copy of the confirmation of the payment made & received by the seller mymusic_123.
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After a few days i contacted the seller for the status on the delivery,
he replied that ebay had sent them a mail stating to stop the shipment of the item as my account was suspended.I have contacted eBay but they only talk about the suspended account but nothing on the action of releasing the product for whichi have made payments priour to my account being suspended....
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We make deals based on the details provided by the seller considering that the details are correct & more trusting ebay...but the seller for the laptop has provided wrong details....this could be found by taking some additional preventive measure, othervise i would have landed buying a laptop with wrong configuration.
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Also i do not have any contact details of ebay so that i can call them up and clarify the issue...the PO BOX no mail adderss makes me more uncomfortable on this issue.
Also the responce time for the issue is long causing a loss to me as i have to loose my paid amount......based onthe process folowed by ebay....
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Plz assist me in solving the laptop issue & releasing my item for which i have made payment.
Thanks & Regards
Amresh.V.Chaudhary