Feedback Policy Change - A TUGHALAKI Decision

[sitare_india]

Dear Ebayers,

There is a famous saying - When bad times start, all decisions are taken wrongly. I think, in Ebay, this is the beginning of bad phase/bad days/bad luck has started since few months. I Fear, whether these Mindless policies are framed to ruin Ebay knowingly. There might be concerted efforts to ruin Ebay and as a result Seller/Buyers will automatically ruined.

Principles and Policies are framed on the basis of Natural Justice. SELLERS are more concerned of their reputation through Feedback than buyers. Seller cannot change their Ebay ID frequently and they sincerely try to resolve and to maintain their high esteem. Whereas Buyers has no such concern. Even with 0 Feedback, buyer can place a bid and not taking delivery. He can again register by another ID.

How Ebay dares to change policy and has disallowed to give Negative/Neutral Feedbacks by sellers to errant buyers, whereas buyer can do this. What course of action a seller has in this case. A seller has maintained his Feedback reputation by incurring losses and energy whereas feedback of buyers never affects anything in this process.

Two days back, we have become victim of this changes. A buyer purchased an item - didnot paid - we filed Unpaid Item - Got Final Value Fee credit and buyer gave us Neutral. I want to know, what is our fault in this case.

I think, if Ebay donot think wisely, Sellers will be forced to apply unethical measures with Buyers desparately and whole system will be collapsed. Moreover, Sellers will also try to find alternative plarform of selling. ONCE EBAY LOOSES CREDIBILITY, IT WILL BE VERY DIFICULT TO REGAIN. = I WARN.

May God Give Enough Wisdom to Ebay,

Ashok Agarwal
Proprietor
Ebay ID: Sitare_Jewels

[techniwas]

The only decided on this policy would be the TnS action. Hope now TnS would give LESS importance to -ve feedbacks and more to DISPUTES.

For buyers its easy to leave a -Ve Feedback and vanish. For genuine and dedicated buyers the actual route is Dispute. But not many are interested in it. They just want to leave the seller with something -ve.

I have already highlighted that with this new policy the focus should have been on:

1. Increasing the importance of follow-up comment.

2. Making the value of the product a factor in weighing the dispute.

3. Not taking neutral feedback as a dispute against the seller in TnS action.

Debatable:

1. Allowing ODR to stay. At least to decide if the buyer isn't responding. It would be unfair if the buyer leaves a -ve and disappears.

2. Allowing Neutral Feedback for Buyers.

3. Not allowing -ve from buyers who havn't paid. (Even if they reply to UPI!)

4. Considering only disputes and claims for seller suspensions.

Regards

TechiE

[indiashine]

I 100% AGREE WITH MR ASHOK AGGARWAL

[esmartbazaar]

Hi techniwas ,

Yes we fully agree with you , we also know nobody from ebay will ever listen to it , but we still its important to keep posting ...

[ksrishti]

I sold an Item , we usually send this item through registered post ( I have valid receipt of booking), The customer mailed that the Item was not received, so we sent the item again as the item was not so expensive for us, after few days the customer did not contact us & raised a dispute at paypal, for which we processed refund Immediately (We could have done this even if the customer had contacted us directly also).

In spit of this the buyer has a negative feed back, I have already written to ebay help 2/3 times but no use.

I sent the item twice, paid postage twice & gave full refund. Only to get a negative feed back.

[ksrishti]

I sold an Item , we usually send this item through registered post ( I have valid receipt of booking), The customer mailed that the Item was not received, so we sent the item again as the item was not so expensive for us, after few days the customer did not contact us & raised a dispute at paypal, for which we processed refund Immediately (We could have done this even if the customer had contacted us directly also).

In spit of this the buyer has a negative feed back, I have already written to ebay help 2/3 times but no use.

I sent the item twice, paid postage twice & gave full refund. Only to get a negative feed back.

Any suggestions what I can do???????

[amitava123gems]

Hi,
If sellers are not allowed to give neutral or negative, how come joy bidders are allowed to leave FB?
They are of no use to ebay community and must be blocked to give a feedback.
This has taken place repeatedly and is the worst feature of the new FB system. Indraneel sometimes acts angel by removing such feedbacks,
But this should never have happened.
Please allow us to work peacefully. Ebay has no right to taint a good seller by proxy.
Emperor Nero playing violin when Rome is burning.
Thanx,
Truly,
Amitava

[coins_of_india]

Dear All,

It is a very good idea from TechiE -
3. Not allowing -ve from buyers who havn't paid. (Even if they reply to UPI!)

Also if ebay want to remain neutral both to sellers and buyers there is one more suggetion :
Negative Fedback may be left only after opening a item not received dispute or not as per description.

Hope someone there will see/listen/understand our concens.

Rajesh Agarwal

[indiashine]

NOBODY IS GOING TO LISTEN US.
WE ARE JUST WASTING OUR TIME.

[shreelaptop]

I fully disagree with present ebay feedback policy. Now it is very easy to blackmail a seller without any fault of him. I suggest the following :

1. Ebay should not allow the buyer to left the feedback if he has not paid for the item.
2. A seller should be allowed to leave negative feedback to the faulty buyer.
3. As ebay has given the reason to withdraw this right from sellers that the new buyer fears from negative feedback and will not return to ebay to buy again. But what about the non genuine, fraud buyers? How the sellers will identify any new buyer is just a fraud buyer? And why the ebay has given the right to a non paying buyer to rate a seller? See, some buyers say me to reduce the price of a item, after buying from the ebay listing. Since this is not possible so they may reply same as in your case- negative feedback in reply to an unpaid item strike.
4. A seller should have right to rate a buyer.
5. Incase any feedback misuse, ebay should mediate and should take moral responsibility to protect the reputation of a person- buyer or seller, who has been wrongly rated either by mistake or anyway.
This is the best way to satisfy both- buyer and seller.

You know sometimes, even the buyer rates a seller negative by the comments like, delayed by courier, bill not provided, had to pick up the item from the courier office, warranty card not provided ( while bill mentions the warranty and most of the computer items comes wothout warranty card )
In all above cases, the seller is not at fault at all but his feedback is reduced to which clearly he does not deserve.

It is moral responsibility of ebay to protect such innocent members but I am unable to understand why ebay is running away from it moral responsibility?

Every time ebay changes the policy that is generally against sellers in the name to protect the buyers. But the result everytime is reduced sale but increased ebay profit.

I do not know how long it will take to place a policy that is fair for all !