Hello,
I suffered the same problem , my listing was pulled down, then i was told that policy says that we can give contact information but it should be accompanied by safe trading banner.The banner is a must.
this is what i was told
It’s also mandatory to include the "Safe Buying" banner within your
listing description. The "Safe Buying" banner is essential to educate
new buyers about completing their purchases on the eBay platform to be
eligible for eBay services, including the eBay Buyer Protection Program,
Feedback, Item Not Received process. This is to give new buyers, who may
be new to online shopping, the assurance and confidence of trading in a
safe and secure environment.
the banner looks like
For more information on this policy please visit the following URL:
http://pages.ebay.in/aboutebay/faq-contact-info.html