An overseas buyer gave me a negative feedback on 9th Aug that she didnt received the material .
She had paid only usd 1.65 ( including shipping ) . We shipped her through registered post to her paypal address in USA . package was duly delivered to her and it can be confirmed on www.usps.com .
We lodged complaint of unfair negative feedback and buyer didnt responded . After 25 days community court favours us in this case and it can be seen on my ebaycourt page ( in my cases ) . community court sent me an email but I thought as t &S will remove feedback themselve . i deleted the email .
now three weeks are past but negative feedback is still there and it is not removed .
I sent a mail to ebay customer care through contact us link
I got following mail
______
Thanks for writing to us. My name is Mandy and I appreciate the
opportunity to assist you regarding your feedback removal concern. I
understand that you want the feedback for item number 220432247295 which
is left by buyer 'ooceanpearl' be removed.
Unfortunately we are unable to take action until we hear from Community
Court India. We work closely with Community Court India and for each
case that is opened; they notify eBay of their ruling, usually within 72
hours. Once we receive the ruling we will then notify you of the outcome
and action eBay will take for that case.
Again thank you for your report and we appreciate your patience in this
matter.
------
I called customer care and they suggested me to send email to community court
There both email address is not working at all
admin@ebaycourt.com
support@ebaycourt.com
now dont knwo what to do ....
can anybody suggest me what to do in this case ..
