Hi, i am also facing same issue, in my case it is not the image but it is text which describe the technical specification of the item (Bosch pressure washer), one seller has copied (cut & paste) the specification of my Bosch pressure washer and use it in his listing for the similar item which is not actually having the same specification (with out understanding his product specifications) , which is like misleading a buyer.
When i wrote to ebay TnS, i received a exactly same answer like you, looks like an automated email.
Hello,
Thank you for writing to eBay Trust and Safety My name is Shekhar. I am
happy to assist you further with your concern.
We have reviewed your listing <130402236786> and the listing that you
have reported, <170503271631>. After careful comparison, we have found
that these listings do not appear to be substantially similar, and,
accordingly, do not violate eBay's Image and Text Theft policy. If you
have already contacted this member, it is possible that he or she has
already removed the objectionable material.
If you still feel that these listings are substantially similar and do
violate eBay policy, please respond to this e-mail with specific
examples demonstrating that this seller is using your material without
your permission.
Thank you for your e-mail and please don't hesitate to let us know if
you have any further questions or concerns.
Regards,
xxxxxxx
eBay Southeast Asia Trust & Safety
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