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What does DSR (Detailed Seller Rating) mean?
The Detailed Seller Rating bar chart shows you how buyers rated your performance in four specific areas for the past 30 days i.e. Accurate Description, Reasonable Shipping Cost, Shipping Speed and Communication. The chart can help you determine areas...
The Neutral/Negative Feedback Score received is unfair. What do I do now?
If you feel that the Neutral/Negative Feedback Score received is unfair, you can either: Send a feedback revision request to your buyer to revise their feedback. However, make sure that you have communicated with the buyer and resolved their concerns...
eBay sellers need to Know About Feedback and Its Importance
Buyers do their research before purchasing online. A Feedback system lets sellers build their reputation, and product reviews allow buyers to share experiences of the items. Feedback is the output of the service provided on the basis of Information, ...
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Regarding SNAD
I have been selling on eBay for more than 3-4 years and have an excellent track record. Recently This SNAD has caused unnecessary havoc. We deal in large quantities like 100-300 each month, and in this, even if we convey to the buyer not to open retu...
Regarding SNAD
i am selling in eBay more than 4 years. I know about the SNAD. our category is CLOTHING. our categories return ratio in normally 10-15 % that eBay know and our Account manager also know about the issue. i am the TOP seller from the starting business ...
Are you updated on the best practices of returns?
Returns happen. By factoring return costs into your pricing, having an efficient returns system in place, and taking measures to reduce your return rate, you can ensure that returns don't have to be disruptive to your business or profits. One of the ...
Are you aware that stockouts may negatively impact your performance?
Replenishing stock levels for in-demand items you offer is just as important as identifying new products to sell. When your item stocks out, not only do you miss out on sales opportunities, but you also risk poor customer experiences that may affect ...
Can defects, late shipments or feedback be appealed?
We know that a seller’s reputation on eBay is an important factor in helping build a successful business. For this reason, we always want your seller performance ratings and feedback to properly reflect the service you provide to your buyers and will...
Did you know that leaving a feedback for your buyer can turn to a repeat purchase?
Most of the times sellers don’t think about leaving feedback for a buyer – as it’s simply going to positive feedback! This is an activity that sellers seem to easily ignore and don’t consider it important. The fact is that leaving feedback for your b...
Build confidence in your buyers by meeting your seller levels & performance standards
Do you know that the following factors impact your seller standards & performance: Transaction defect rate Cases closed without seller resolution Late shipments Tracking validation Making sure buyers receive great service from all our sellers is one ...
Essential tips for providing your buyers great customer service
One of the most effective ways to ensure that your customers keep coming back is to give them a satisfactory buying experience. Here are some tips to get you started. Let buyers know when their purchase will arrive: Being informed about the status of...
Regarding INR and SNAD cases
we selling women's ethnics wear.our categories always SNAD cases opened due to stitching issues.modeling photo is stitched and our product is semi stitched or unstitched that we always mention description.buyer always opened case like "Not as Describ...
