Regarding BBE

[vardiaenterprises18-5]

Dear Sir,

My account was resticted .There are 3 buyers from Brazil not shared the Tax id and not confirm the custom charges,i was sent many messages but they didn't respond then we were cancel the order . If the Buyer not share tax id then I was not able to book the orders on EGS portal. Now tell me where is our fault and account counted BBE(Bad BuyerExperience ) is high. I was trying to contact ebay customer support but they didn't gave positive response.I hope you'll help in this case.

[in_news_team]

Dear vardiaenterprises18-5,

Greetings from team eBay!

We are sorry to know that your account has been restricted due the transactions being counted under the Bad Buyer Experience (BBE) evaluation. Unfortunately customs is a government agency responsible for regulating shipments entering a country.

Please note that eBay has no control over customs and generally, buyers pay any additional costs associated with international purchases, such as duties, taxes, and customs clearance fees.  Hence in this situation it is best that you please connect with your buyer to resolve this issue and as a best practice choose logistic service providers that can help with custom clearance for the shipments at the buyer's end.

For more support it would be best that you connect with the eBay customer support team at https://www.ebay.com/help/call_us?type=ContactUs&topicId=4000 

We do regret the inconvenience faced by you. 

Regards,

eBay Team

[ebuynsellin]

Hi

How did you got rid off the restrictions? Please guide.

[in_news_team]

Dear ebuynsellin,

Greetings from team eBay!

Your similar query has been responded in the other post, please refer to the link mentioned below:

https://community.ebay.in/t5/Seller-Performance/BBE-ISSUE-NEED-HELP/m-p/162732#M114

Regards,

eBay Team