Sellers charged to cash PaisaPay drafts

[havenindia]

I have an ongoing disoute with the PaisaPay team because as a seller I receive my PaisaPay weekly drafts and are charged by my bank Rs60 to clear them.

So, even if the draft is for Rs100, I lose Rs60 of it once I pay into my bank.
This is because the draft has to clear at a specific branch and they dont seem to understand that I need a draft that can either clear locally or one that is made out At Par to clear at any HDFC bank in India, so I will not be charged the out station fee.

I have received so many emails from PaisaPay team, some from the same advisors and so many where the issue has just been passed on.

The best advice they have given me so far is to keep waiting 3 days and contact them again (so a new advisor can send me a new response) or to actually change my address to match that of the clearing bank! or to change my bank. All of these resolutions are completely un-thought out.

I have also asked to change the payment cycle, to allow funds to build up and receive drafts fortnightly..which of course can not be done and instead I just receive auto emails advising me of the weekly payment cycle.

I have also asked to freeze the cycle - no result

Has anyone had a similar issue?
Is anyone receiving drafts made payable at any branch in India?
Are there any sellers receiving drafts through other banks than HDFC?

[havenindia]

PaisaPay is by far the best payment option we sellers have.
I do offer PayPal on my UK listings, but the cheques take 2 weeks to arrive in India and 2 weeks to clear.
I would offer COD, but the post is slow and and it took over 2 weeks for me to get the cash.
I have found the same with money order/draft, so PaisaPay is still the best..but losing Rs60 from each draft! there has to be a better way.

[havenindia]

I have taken advice from the board here and opened a live chat..Joy is only slightly robotic, the issue appears to have been resolved.
PaisaPay drafts can have the clearing bank changed, so after weeks of emails to paisaPay team, it was 5 minutes on live chat that got it sorted...have faith people, here is my chat session..

Your chat session has started..
Joy: Hi, welcome to eBay Live Chat! My name is Joy and I invite you to please share your feedback with me about our chat today by filling out a brief survey when we are finished.
Joy: How may I help you today?
havenindia: paisapay problem
havenindia: my bank charges me to clear paispay draft because it has to clear at a specific branch
Joy: I see.
havenindia: I have an ongoing dispute with paisapay team
Joy: You would need to get this clarified with the bank for the bank charges.
havenindia: get what clarified and to whom
havenindia: the draft needs to be amended to AT Par payable at any hdfc bank in India
Joy: With regards to the bank chargers for clearing the bank charges for the PaisaPay payment, you would need to check with the bank as only the bank will be able to assist you in this regards.
havenindia: I have
havenindia: bank have advised it is due to central clearing at one branch only. I have told paisapay
havenindia: paisapay advise they will check with issuing bank..but nothing has been resolved to say if draft can be amended
havenindia: paisapay advised me to change my address or change my bank address - both are silly suggestions
Joy: Just a moment please.
Joy: The demand drafts are sent by the HDFC bank. And the clearing happens according to the listed city on the website of eBay (i.e. the supported cities for PaisaPay).

Joy: While I check with the PaisaPay Team, can you help me verify your account.
havenindia: my draft clears through Margao..this is not even in capitol city in Goa. My bank is in Panaji. Ebay need to update to add HDFC in Panaji (capitol city)
Joy: Can you help me verify you account while I check with the PaisaaPay Team.
havenindia: k
Joy: Kindly provide your name, address, postal code and telephone number. And your User ID.
havenindia: havenindia. Julia Heffey. 9 Fuldem vaddo, nagoa, bardez, Goa 403516 9822582018
Joy: Thanks for the details.
Joy: Just a moment.
Joy: Thanks for waiting.
Joy: As confirmed with the PaisaPay Team, they have informed the bank to change the demand draft to "Payable at Panaji".

havenindia: thats great, when is this effective from?
Joy: This effective from the last payment cycle i.e. for the 28th November 2006
havenindia: ok, thankyou Joy
Joy: Is there anything else I can assist you with?
havenindia: no thankyou
Joy: I am glad that I could help you out today.
Joy: Thank you once again for contacting eBay Live Chat. I appreciate the chance I had to assist you.
Joy: Have a great day!