If eBay didn't cancel my auction, who did? There seems to be a serious breach in security, which eBay is not willing to acknowledge here. Anyone else having this experience?
My auction was cancelled in the final hour on Sunday. I received the message reproduced below. Cancelling without giving legitimate bidders a chance to buy seemed a bad practice, and I complained to eBay. But then eBay replied the message was fake: 'The email you reported didn't come from eBay. Emails like this one are fakes, commonly referred to as "spoof" messages. They're sent in an attempt to collect your personal or financial information.'
Here is the original message that followed a notice that there was a winning bid (congratulations etc), and then this:
The results of the following listing(s) have been cancelled due to bidding activity that took place without the account owner's authorization:
250112317818 Nikon D80 10.2 Megapixel
We have cancelled the listing(s) to maintain the integrity of the eBay site, your account, and the bidder?s account that was accessed. We are working to restore the bidding account to its rightful owner, and we are working with the account owner to prevent any additional unauthorized activity. Since the account owner did not initiate these bids, all fees resulting from the listings in question will be credited to your account within 7 days. If you do not see the credits posted to your account after 7 days, please feel free to contact us through ?Contact Us? in our Help section.
Unfortunately, it is not possible for us to automatically relist these items for you. Instead, to relist these items you will need to start from the beginning of the listing process, either through the "Sell Your Item" process or through your third party listing service. We know that this is an inconvenience and we apologize for the negative impact it may cause you. We are working on tools to allow you to relist your items without starting from the beginning, but they are not available at this time.
Do not respond to this email, as your reply will not be received. If there are issues that have not been addressed by this message, you can contact us by clicking the "Help" link located at the top of most eBay pages and selecting "Contact Us" from the menu on the left hand side of the page.
We apologize for any inconvenience this may have caused.
Regards,
eBay Trust & Safety
If this was a fake, then an intruder has the ability to cancel an auction. If it wasn't a fake, then eBay is engaging in improper practices.
