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why does ebay does not help in replace the item.. why the user has to contact the seller directly.

n.n4157
Community Member

Below is the mail i got after 2 mins talk to me in a hurry.. I asked for claim  ebay does not help if the material is not as per the user 

Dear mallikarjuna,

We thank you for your precious time in helping us investigate the issue you faced with your purchase. We regret to inform you that after investigating the claim we are rejecting your eBay Guarantee* claim request. Click here for more information.

Please find the details here

Action : Buyer Claim request rejected by eBay

Remarks : We have checked all the details of your claim filed by you on eBay, On checking the details of your account and the claim filed by you for the item not as describe as per the listing we came to know that the product which you received is as per the description. As per our telephonic conversation 26/08/2015 .We regret to inform you that the claim has been closed we would request you to get in touch with your seller for the same. Your understanding and co-operation is highly appreciated in this matter.

 
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