what a sellar can do if buyer damages and returns to seller?

[safahomeapp]

i have sent a good item to a buyer with shipping insurance but buyer don't checked and accepted parcel .and opened two cases at a time i called him lots of times but he lifts and says hello hello and cuts call. how can a buyer can open two cases at a time item not received and item not as described, ofter refunding his money this case is running till now.this is a bad experience with ebay.ebay started buyer protection but where is seller protection and who pays for item damaged by buyer.i think ebay have to open a booking point in every city so that seller can show the item condition to ebay employs ofter there satisfaction only seller can ship there item secured and this sajation will solve all problems of buyer and sellers this better than ebay guaranty.

[real.phoenix]

If the buyer has damaged the parcel, you need not accept the return from them. A buyer cannot file an 'item not received' and 'not as described' case at a time.

[safahomeapp]

but it was happend to me please looket this masseges from ebay sent same day to me i copied and pasted hear.for same item id and give me a advise.
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eBay eBay sent this message to abdul asia (safahomeapp).
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eBay Significantly Not as Described Case Opened for Item #150424477901
Dear safahomeapp,
On 11-Apr-2010 your buyer indyan44 reported that the item the first ever instant chapati maker was received, but was significantly different from the description in your original listing.
We understand that people can sometimes legitimately view the same item differently. As a result, eBay has taken no action at this time.

However, it's important to note that sellers have an obligation to deliver an item that matches the description provided in the original listing. Please read the eBay Seller Non-Performance policy for more information.

What should you do now?
- Please view the case and respond to your buyer within next 10 days.
- We encourage you to work with your buyer to resolve this situation.
- If you don't respond within the next 10 days, the buyer may escalate the claim to our Trust and Safety team and request reimbursement through buyer protection. We may then take appropriate action against your account.

We appreciate your help in resolving this problem.

the first ever instant chapati maker
the first ever instant chapati maker
Item # 150424477901
Case opened: Sunday, 11 Apr, 2010 23:18:19 IST
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Subject: Refund request initiated for PaisaPay ID 26468078807. Received: 11-Apr-2010
From: PaisaPay[ebay@ebay.in] Expires: 11-Apr-2011
eBay eBay sent this message to abdul asia ( safahomeapp ).
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Refund request initiated for PaisaPay ID 26468078807
Dear safahomeapp,
Buyer indyan44 has requested a refund on item "the first ever instant chapati maker" (150424477901) on , stating that the item was not received before the delivery deadline.
Track your refund
Action required:

* If your shipment is in transit, please contact your courier agent and halt the delivery.
* If you have delivered the item and the buyer accepted it, you can dispute this refund request by sending the Proof of Delivery (POD) to PaisaPay customer support by fax to 022 6669 0008 or email to paisapaypod@ebay.com latest by 16-Apr-10.

On receiving the POD, PaisaPay will evaluate the refund request and decide in favour of you or the buyer. PaisaPay's decision in this matter will be final. Please provide the proof of delivery within the above timeline, or the refund request will be automatically approved.

If you have any questions about this refund, please contact PaisaPay Customer Support.

Thank you,
PaisaPay

[safahomeapp]

i have sent pod also to ebay customer care played a double game i accepted parcel because if i loss money i have to loss item also and i want to see what happened to item and i am new to ebay i dont know all of this and buyer also agreed that customer care directed him to do like that please look at this massage from buyer.
indyan44 17-Apr-2010 at 01:22:50 IST


First of all, answer me, how am I to understand whether the item shipped is alright or not, if I do
not accept it from the Courier people?
Secondly, whatever I am doing is under the kind guidance of
Ebay Customer support,which is very much known to them and exactly done as is needed from a buyer who
is being cheated by a seller like what you did to me.
I am again saying, I have send you back the
faulty item that reached me after 8 days,and hence the reason why the 2 cases are launched.

[rhtdm.6624]

Hi

Never accept parcel returns in such cases also in description also write that no warranty on damages. Also tell to customer to check parcels at a time of delivery.

Thanks
rhtdm.6624

[shrigovindam]

This is an issue for which eBay has no solution. The whole system is based on trust. There are some buyers who take advantage of this, but it is seller who is under suspition always.

[rajelectroniks]

@shrigovindam....

Why in the world will the seller send a broken or damaged product to the buyer. You can always check the number of units the seller has for sale of that particular item. The broken or defective item is always a problem with sellers those who sell secondhand stuff like a single used mobile phone or similar for example but not with sellers who have more than 10 units on sale.

I have had a buyer who filed for "ebay Buyer Protection Program" after 1 week of getting his refund from Paisapay, so you really cannot believe Indian buyers. I have sent advance replacements to buyers on a written promise that they will return the defective unit back when they receive the new item but non and I repeat non have sent the defective product back after getting the replacement. In fact one DUMB ASS buyer has gone to the extent of telling me to come and collect the item from him at Delhi from Mumbai. 3 have provided fake docket numbers. Can you believe it

I am soon going to put up the list of these buyer names here for all to see.
******************
Regards.
Raj Electroniks.

[mobile-phones-etc]

@ Raj
buddy you can give me the details of such buyers in delhi or amritsar I can get it collected and ship it to you.

better option:- get it picked up by the courier company.

best option:- dont send replacement untill the faulty item is returned to you.

A piece of advise to all my fellow sellers. if you find some one (buyer) abusing the eBay policies or taking unnecessary advantage of eBay policies, please dont give in and fight for it till the end.

Kind Regards buy genuine mobiles at unbeatable price.
http://stores.shop.ebay.in/Mobile-Phones-ETC

Change is state of mind..but inevitable.

[rajelectroniks]

@mobile-phones-etc....Thanks for the offer.

OK I have lost some money fine, but the sad part is because of this I will never send advance replacements in future, so who loses out in the end, its the buyers who lose out. But this is true & real mentality of Indian buyers.

3 buyers have opened case in resolution center for fun and are doing nothing about it and I have to wait 90 days for the cases to close, my SNP goes for a toss for no fault of mine and ebay is of no help here. I have sent numerous mails but no result.
******************
Regards.
Raj Electroniks.

[linusstudios]

@Raj Even I can arrange pickup for your defected pickups in Bangalore in case you need.

In hard times the family cuddles up, Similarly this is such moment when eBay has all guns directed on sellers and we sellers need to help each other in need.

Also we should share bad buyer ids with each other, lets have a common Ban list, this will give lot of power to us sellers. We do now have no power. Have to necessarily leave buyers positive, refund buyers' on their whim, Fight for DSR's and a lot of anti-seller policies. .

I dont have anything against eBay Buyers. I feel 99% of them are genuine, sincere, trustworthy and co-operative, But What I am worried about is remaining 1% who's negatives and low DSR's are enough to bring down a big seller on eBay.

Fellow Sellers comment and put forward your suggestions, because tomorrow anybody may be wearing someone else's shoes!