sony wireless headphone not working at the delivery time

[man.ashut]

i buy a Sony MDR-XB650BT EXTRA BASS Wireless Headphones with Blue... (112019409147)

Today i got a courier but that is not working, i called to ebay customer care, representative told we'll not return your product go to service center, so what should i do for a new delivered faulty product?

[gewens]

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