"eBay Buyer Protection" - A farce - to help the Fraud Sellers- BASCO4U

[halwawala_in1]

- A farce - to help the Fraud Sellers like BASCO4 u TO grow

Dear Friends ,

I am an eBay user for quite a number of years - both a Seller and a Buyer too .

Till date I have had problems with my purchase at eBay , but this time the Seller Basco4U , had cheated me on all the fronts , and eBay.in has helped him to do so - making a big joke the " eBay Buyer Protection " which is being advertised like never before .

My son was GOING TO Singapore FOR STUDIES AND NEEDED A LAPTOP and I bought an item No. 250674706982 at eBay.in from the seller basco4u for Rs. Rs. 35,991.00 . The Item was.MSI CX620 Laptop 15.6" i3 3GB 500GB Win7HomePr ATi 1GB with one of my Son's Id - Graciousgems which comes with 2 Years warranty.

After speaking to one Mr. Ashok Bhupendra Bhimra , who also is a beneficiary of the payment sought. I deposited the amount due the very next day in Seller's HDFC Bank account and asked him to deliver the items to one of my friends at Mumbai who was flying back to Kolkata the same very evening .

The item was delivered as instructed and was with me the next evening. The same night I put the machine to use but ALAS it kept crashing every time it was put on .

I contacted the seller the very next morning and made a complaint to which he replied that I should carry the machine to the Service station , which , I did , although I was not supposed to carry a brand new machine to the service station within hours of the sale!!

The service station informed me that the Hard Disk of the Laptop was defective and they wouldn't be able to replace the said and to send back the machine to the Vendor . Again I informed Mr.. of Basco4U , and he instructed me to send back the machine to him for FULL REFUND of my Money .

After the seller got back the machine he stopped responding to my mobile phone . After three days of bounteous trying he picked the phone and took a new plea that since the machine was not in the Original Cardboard Box, he can not make a refund .

I should have given a Negative Feedback instantly , but considering myself to be a Seller too and believing in the theory that eBay would protect me as a Buyer never took this step.

Ultimately I filed an Item Not as described dispute , which ultimately resulted in a Buyer Protection Case .

After that one Mr. Aniket calls me up and I explained each and every point to him , he took both me and the Seller in a conference Call , but very surprisingly the Seller was shouting at the top of his voice and was rude and abusive too . Here he brought a new point , that since my friend who brought the Laptop from Mumbai to Kolkata , had thrown away the Cardboard Box in which the Laptop was packed , it could not be taken back . This gentleman seems to have helped the Buyer , isnpite of kowning all the relevent facts and the truth .


Every time a new story , every time a new excuse , every time a new plea - All false and fraudulently motivated .

Anyhow, to cut the story short , I was surprised to receive the Laptop shabbily packed day Before yesterday again IN THE SAME CONDITION IN WHICH IT WAS SENT - NON WORKING .

Surprisingly again , in my eBay , the details of the Dispute filed by me had also disappeared , I contacted a few people at eBay including My account Manager etc. who also could not find the dispute in my ID . I called up Anklet for more than 5 times and also the Customer support - and was told that Aniket will ring me back WHICH HE NEVER DID - can any one guess why ??

I learnt that evening that the said dispute has been closed - WITHOUT EVEN REMINDING ME OR INTIMATING ME . Here I smell a Rat - eBay staff helping out the Fraud Seller , and putting a death sentence to their "eBay Buyer Protection"

I am yet to receive an official intimation as regards the said dispute having been closed or being decided in the Seller's favor !!!!

I contacted at seven of the eBay pinks - but inspire of being just - the justice took the other way .

I still am open to change my affirmation - eBay Buyer Protection A farce - to help the Fraud Sellers like BASSO4u TO grow - if just steps are taken to prove the dictum


Thanks
halwawala_in1

[jaichinoy]

Damn!! this is dangerous if even person like u complains about ebay india. I advise people think twice before such online purchase.

[shivendra.tripathi]

If such a repute seller is saying this then god save us!

[basco4u]

Dear Friends,

We have also been a buyer & Seller on ebay since last 10 & half years.

Most of our buyers have been satisfied with our deals & this shows in our feedback ratings.

The buyer had purchased the Laptop & deposited Rs.34850 (less paisapay fees + cash deposit charges) in HDFC Bank.

The product was delivered to the buyer's friend in Borivali, Mumbai as per his instructions.

(Sales Tax Permit reequired for Kolkata)

A brand new seald box packed item was delivered with 24 months msi India warranty.

The buyer called & told us there was some problem in the product.

As it was under warranty, we asked him to visit nearest msi Service centre.

After visiting the Service centre, buyer said that msi will be giving a refund as machine was faulty.

The product was packed in another box & sent to us.

Our distributor informed us that they will accept the product only in original packing.

Still they were willing to try & reason out with msi India that the machine was faulty.

Pls chk scan of of MSI service centre Delivery Challan. http://tinypic.com/m/dmbe3a/3

After a lot of follow up with msi India, they refused to refund/ replace the product.

According to them there was an OS problem, which was resolved & product returned to customer.

They allege that remark column was blank & customer has put "Frequent HDD Crash" .

The Kolkata msi personnel also claim to have seen the original challan which has no remarks.

It is clearly noticed, the ink & handwriting of remarks is different from the other handwriting.

We would like to assist the customer in every possible way.

The buyer can visit msi Service centre regarding the HDD problem & it will be resolved as product comes with 24 months warranty.

We have always communicated with the buyer & would like to get this problem resolved once & for all.

Warm regards,
Ashok Bhimra
basco4u