how to retrive payment made to seller not responding

[achint1x]

its unfortunate that in my very first purchase (used lcd tft monitor, item#8802218077)from seller computermonitor4u at guntur, ap, india i experienced a bitter helplessness. i paid (4.5.06) thru credit card (sbi)using paisapay of ebay and ebay confirmed payment but no response has been madetill date by the seller about the shipment or else. i corresponded thru ebay to the seller several times (even today). now my request can anybody please help me for retriving the paid amount? the seller informed to deposit the money to the a/c of K.Srinivas Account No: 630701508964 BANK:ICICI, and i responded negetive.

[krazy-deals-4-u]

u can file an item not recieved dispute after 10 days of making the payment, but before 60 days.. you will be required to present certain documents to ebay for proof of payment. alternatively you can ask ur card company to charge back the transaction, and the amounts will be recieved on your card..


also remember that very often, new sellers make mistakes that they can never wriggle out of.. in their excitement to have a few sales, they go in for auctions at prices that they cannot deliver the product.

[sapana@ebay.com]

Hi achint1x,

As krazy-deals-4-u rightly mentioned, you need to file for Item not received dispute. The folloing link will be useful - Item Not received dispute [My eBay >>> Dispute Console (left side bar)>>> open a dispute]

If the seller does not respond, or the communication fails at any point of time, the buyer needs to close the dispute and escalate the calim for Buyer Protection claim. Payments made via credit card need to go for a chargeback.

I hope this information will be helpful to you and you will be able to recover your money/product. Do keep us updated on your experience.

Warm Regards,
Sapana

[snrama]

Hi,

As Sapna and krazy-deals-4-u said, you can file a dispute Item Not Recieved and get the refund if the seller doesn't respond.

The best way is contact your seller by phone.

Also most sellers take 7-15 days to deliver the product and I hope your transaction with the seller will go smooth. ---------------
With Regards,
Navaneeth (snrama) 😉