While I am only aware of such incidents since July 2010. I am positive that such nexus exist for long and is still progressing. This what happened recently (as posted on several other threads:
While travelling, my good old PDA phone developed glitch (backlight went off) and I started looking for a replacement on ebay since 1st week of July. I came across listings from a new member "genuine.buy" who registered on ebay on 28th June 2010. I saw him listing 3 used items - 1 SE x10, 1 Nokia N900 and 1 iPhone 3GS. I was surprised that he is selling all these phones at the least price on ebay and that to like new with bill and warranty.
I got tempted to buy the Nokia N900 with bill as per the below listing:
http://cgi.ebay.in/ws/eBayISAPI.dll?ViewItem&item=250662406196#ht_971wt_1137
As the listing suggest, I got most of my questions answered, and as this was the cheapest I was getting this phone for and as I was quite desperate for a replacement of my phone, I went for the purchase, paid with paisapay as I knew of the guarantee which comes with paisapay and ebay in case I get cheated by this new seller.
However, what followed was something I still could not believe. Please go through this thread below for the details of what me, "shubraj" and "rajeshposwal" went through:
http://forums.ebay.in/thread.jspa?threadID=500007638&tstart=0&mod=1283109060885
Despite writing this incidence and all the updates since 17th July 2010 to BOTH Trust and Safety team and Paisapay, registering for a SNAD case on 17th July 2010 (ebay closed this case asking to go for paisapay refund on 23rd July 2010), ebay chose to award the seller the money for an incorrect shipping info provided to both me an "shubraj"
"rajeshposwal" was lured to do out of ebay bank transfer and has since written to ebay Trust and Safety team several times only to get promises of action or being ignored completely (like me).
Paisapay claim officer "ANIKET" took precisely another 30 days only to close both mine and Shubraj's case on 22nd August 2010 giving the same reason that he has received the delivery proof and has validated it.
My straight questions to ebay:
1. How could not they react to the recorded phone calls of 17th morning where the seller himself called from the registered mobile number on ebay and claimed to be a champion in these fraud? They neither gave reason for not considering those proofs nor they assured any protection against such abusive and threatening seller despite him directly giving a threat of sending goons to my place the same day. I feel such issues are to be dealt with a sense of urgency and eBay neither showed such urgency nor they took any action against the seller.
2. The seller registered with FAKE LOCATION and kept RELISTING SOLD ITEMS and later registered with another ID "bappa.sales" and listed the SAME ITEMS claiming to be from another location and changing his mobile number after the threatening calls he made to me on 17th July 2010
3. It was established on 16th July 2010 that the seller had posted INCORRECT shipping info and accordingly reported to ebay both on SNAD and Trust and Safety team. Why could not ebay see anything wrong in that?
4. I informed all these facts to "ANIKET" around 24th July 2010 and he promised to get back to me after discussing with his seniors (he initially kept arguing with me, doubting me of how I was able to know when the seller register and how I got hold of "prabhathkp" who left a positive feedback after BUYING THE SAME PRODUCT on 13th July 2010.
5. prabhathkp informed that he requested the seller to cancel the transaction and that he agreed to do so and hence has giving a positive feedback to him (I still do not know if he got his money back). This was also informed to ANIKET.
6. I informed ANIKET the incident of "rajeshposwal" who both the SAME SE xperia x10 which shubraj bought through paisapay around the same time (I wasn't aware of shubraj but knew from seller's item list that he sold this x10 on 10th July to someone)
7. Why could not ebay call the courier company once in these 30 days me and Shubraj kept following up with ebay and Trust and Safety team through phone and emails?
8. Despite informing ANIKET to request for the IMEI number of the phones from the seller if he claims to have shipped a valid phone with BILL, why could not he do the same??
9. Why could not ANIKET request the seller to obtain a duplicate bill of those phones from the original seller?
10. As you could see, anyone could establish that this seller registered on ebay only to commit fraud and scam and that he kept on relisting the same sold item (it is highly uncertain that he could have multiples of these used phones)
If such is the situation, as it is established, paisapay is unable to save you despite us INVESTIGATING so much in these 2 months and communicating the same to the ebay teams across the board and requesting escalation multiple times.
I had 2 incidents where I could not get my money back, however this straight forward incident of complete fraud has never been observed by me on ebay in the last 8 years!
I appreciate your comments as I NEVER come across such CONFIDENT SCAMMER who knows well how to fool us and run with our money. He might be selling different type of products, registering with different ids claiming from different locations. As informed by RAJESH POSWAL, this looks to be a GROUP of SCAMMERS who registered on ebay with sole purpose of cheating customers and run with their money.
