ebay guarantee is biased and unethical

[revathir]

I purchased close to 5 items from a seller through ebay out of which one of the item shipped was incorrect. I contacted the seller the same day to report the issue and seek a resolution but was abused by the seller and was asked to deal directly with ebay. Subsequently I reported the abuse in ebay and filed a claim in ebay guarantee for a replacement and nothing happened for 20 days. I called ebay customer service after 20 days to remind them and later somebody called back from ebay. I was asked to ship the item back at my cost and was told that as per their 'invisible exploitation' policy they will be issuing a refund voucher and would not credit back my spend. When I reasoned out on why should I spend additionally for no mistake of mine and accept refund as a voucher, they banged the phone and the next minute the claim was closed stating that I have not sent the item as per their schedule and hence the claim is declined. Why would customers continue with ebay amidst so much competition when they exploit buyers to make petty money and grow their business? How do you think that you can sustain and grow your business with such an unethical approach? Its extremely disappointing for such a big company like ebay to resort to such cheap approaches to make money.

[pranavsinha]

That true. Ebay faours fraud sellers. In my case seller shipped the item to wrond address and deliverd to some other people. Not refunidng the money. Seller told me that if you give good rating then only i will refund money and when a claim was raised ebay favored the seller.

That the raeson, ebay is no where inspite of having first mover advantage. Who buys from ebay anyway. Pathetic customer support. Farund and cheat sellers and equally arrogant claims team.

[revathir]

I completely agree with you. I have never dealt with such arrogant claim handlers in any other online shopping platforms. I don't understand being a global company how ebay can encourage abusive sellers on their platforms and to top it up their claim handlers are extremely arrogant and were least interested in addressing the concern. They were interested in an one way conversation (they order/command and we listen) and closing the claim regardless of the problem is addressed or not. ebay can rather employ automated recorders than employing human claim handlers and paying them hefty money. There is no difference whatsoever. I don't think ebay can survive longer in the competitive market by encouraging arrogant, abusive and unethical approach to make petty money.

Is there an escalation authority / forum to raise the concern of 'abusive seller' ? Neither ebay customer care nor their claim handlers were bothered about this concern and conveniently ignored it. All that they were worried about is closing the claim and bullying us to pay additionally to send back the incorrect item and accept refund as an unusable voucher.