Ebay dupped me for Rs 5000 by approving the refund for Paisa pay id 28002417815. When the refund was raised I was been asked to submit DRS sheet which i did with in due time. After which I get a call from Mr Sohail sayeed asking for POD. Firstly they say that DRS sheet is not the POD copy although it has buyer signature.Buy MR Sohail was shouting on top of his voice for POD copy when I asked which document you refer to POD copy he just had one answer was POD copy after been explained to him that we have AWB sticker system. Still he was stuck on POD copy.
later he stopped replying to my mail and approved the refund. When I called back and Spoke to MR Aniket who claimed to be Supervisor or Senior person on the paisa pay he even challenged that the can manipulate the courier company tracking website and show online delivery of the item without shipping the item with the same company. Thats was shocking for me as well my courier company business manager.
Now I challenge Mr aniket to prove me the docket no 6359331764 to show me online tracking status delivered to the same buyer.
Also the blind statement given by Mr Sohail that they have signature on file of buyer and DRS sheet was been verified by the buyer and buyer rejected the same. When I spoke to the buyer he said that he never got any such mail from ebay nor has he given any kind of signature on file.
When I wrote back to Mr Sohail on this he stopped replying on my mail. He claims that DRS sheet is manipulated but not ready to give me in the same on ebay's letter head. If they do than I can go head and claim from aramex. Aramex is ready to cover me if they get a letter head from ebay stating that the DRS sheet is given is manipulated.
I need the input on this should I proceed seeking help from legal authorities.
If any ebay higher managment is reading this than I request you to please action on such kind of statement and blind arrow been sent my your staff without thinking.
I have not recived my money from ebay for COD product till date.It more than 60 days
I have written emails and sent reminders to customer care but still the money is pending, Apart from this I have shipped items worth Rs 6500 through COD delivery option I am little bit worried about my payment as Iam a small business person. Please anyone can let me know whom should I contact in ebay ?
