bad customer service from ebay

[anushatalasu]

this is one of the customer of ebay..recently i brought a htc mobile from ebay through another ebay id..its not working properly and i even contacted them, but there is no good response...this is very bad on the ebay website side to do like this to a customer

[seemak@ebay.com]

Dear anushatalasu,

I understand your disappointment and regret for the inconvenience caused. Just in case, if your seller is not responding or failed to provide any resolution you can raise a claim under eBay Guarantee. To know more about eBay Guarantee, kindly visit following link:

http://pages.ebay.in/aboutebay/eBay_Guarantee.html

However, I would suggest you to please communicate with the seller before you raise a claim as most of the issues can be resolved by a simple communication between buyer and seller.