Wrong Refund Penalty Charges from Paisa Pay

[rhtdm.6624]

Dear eBay,

I had participated in Daily deal in month of August. I had mentioned clearly in discription that we ship through first flight & also we have given link to check service availability to location. But still some of the buyers made payment & due to which we have given refund to them. These refunds done in month of August. But now today, i.e. in October I got emails stating that paisa pay charged penalty for refunds.

Penalty charged for Paisa pay ID:

Shipment RTO by Courier

31862125526


Wrongly we refunded and informed eBay to cancel refund within 24 hours but still they not cancelled it

31974411149

Paisa pay ID for Refund done from our end due to non serviceable delivery locations are

31974411149

31910274365

31862125526

31828062273

31827775551

31826525769

31826399497

31825657058

31820596138

31820237208

31818810040

May I know what kind of policy's does eBay have? Buyers ask us to cancel after placing order. In such cases who will bear a loss?

Hope will get response on it 🙂

Thanks

[smartphoneforever]

Hi,

I think you are also right at your side.

But if you are taking part in Daily deal, you should be prepare for All INDIA Orders, not just which are covered by First Flight.

eBay team will surely take care of this matter in future while considering sellers for Daily deal whether they are dependent on only 1 courier service or they can deliver to all most all locations except villages.

Hope you understand the main motive. But according to eBay Policies, NOWHERE mentioned about this type of penalty about such type of refunds.

[rhtdm.6624]

smartphoneforever,

Thanks for paying attention towards my post. In my city many of the couriers not accpet electronic goods and tie up courier will be helpful while resolving delivery concerns. First flight covers all major locations in India which might be TNT or Other couriers will not cover.

Out motto is only to provide delivery to buyer without any issue to avoid damage / theft claim from other local courier services.

Thanks

[rhtdm.6624]

smartphoneforever

One more thing the refunds which we raised are not covered by any other major courier services. They are located at remote locations & no courier available there to deliver.

Thanks

[rajelectroniks]

Please refer to the Announcement made by ebay in this matter on 03rd Nov 2011..........

***Changes to PaisaPay Refund Penalty Policy***

03 November, 2011 | 07:51 PM IST

Dear Members,

Over the last 1 year, we have observed that PaisaPay Refund policy has helped reduce refunds significantly, which resulted in better buyer experience on site. However we also saw few instances where sellers had to initiate INRs due to unavoidable circumstances for which they were initially penalized, though they received credits for the same in the subsequent month. From Selling experience, the existing process was not ideal and created overheads.

Based on our experience over the past 1 year and your valuable feedback, we have made certain policy changes to the PaisaPay Refund penalty policy.

Effective November 1, 2011, PaisaPay Refund Penalty will not be applicable for Item Not Received initiated by sellers within 48 hours of payment confirmation & hence will not be considered while computing the PaisaPay refund rate for the month.

This policy change will ensure that INR initiated by sellers due to reasons beyond their control are not penalized by providing a 48 hour window for sellers to initiate INR after payment confirmation.

Having said that, the existing process of Seller appeal (to receive credits) against penalties charged for PaisaPay refund transactions which may due to uncontrollable situations but may not be exempted by the above process still continues.

Please click here to view the new policy in detail.

Regards

eBay Customer Support
*****************

[rhtdm.6624]

Hello Rajeev,

Any option to get credit for it? Because I am not aware of account manager from last 4 months. eBay stopped assigning account managers??

Thanks