
on 07-03-2012 12:04 PM
on 28-07-2013 07:34 AM
on 31-07-2013 05:03 PM
Hi,
I ordered a mobile XOLO Q700 from ebay with following details.
PaisaPay ID: 34072692029
Item number: 231017636580
I received the item at evening of 19th July, and when i checked the
mobile, I found that power button is not working.
Soon I raised the claim on ebay, and they gave me following claim id.
Claim ID: 246697
On 24th Ebay sent me a mail, asking for "Dead on Arrival" letter from XOLO.
I contacted XOLO for the same. The XOLO representative told me that they
do not provide this kind of letter and I can not go directly to their
service center to get any letter.
On 25th July, I called Ebay and updated the same. They told me that they have updated
the information and I would get a call within 24 hours.
I did not get any call till 27th july. I called them again. They again asked for
DOA and I explained the same thing again, and he told that he had updated the information
and I would get a call in next 24 hours.
Till today 31 july I did not get any call. Today I called them 3 times to connect to
superviser(to escalate) and 2 times was put on hold for more than 30 minutes. One time I was told
that my call is being transfer to one of the supervisor(named Pallavi) but i was on
hold for 20 minutes and nobody answered.
So now after spening Rs- 8776/- I have got a defective product and Ebay is not paying
any attention to my pain.
On there website Enay say 100% satifacetion guranteed, but in reality there is
no satisfaction. Enen though the product is defective Ebay is not replacing it.
Regards
Yashwant Kumar Rao
on 01-08-2013 04:15 PM
Agreed with you. Ebay is promoting sell of defective items only. Sometimes, we are lucky to get good one. I bought a number of items on e-bay and found some defects or damage in the item. I don't have time to claim for refund or replacement. My time is more expensive than the outcome of the correspondences with seller or ebay consumer court. The ebay will favour seller only by 51 by 49 votes. Junck items by me have been mobile phones, ipad, camera, spy cam, inflatable sofa-**bleep**-bed, scarf, laptop power supply adapter, usb converter, wireless laptop keyboard and mouse, second hand laptop etc. All these proved to be junk and lying in my house occupying space. I have to through them but that also will cost me.