My big time suggestion to ebay is to include all transaction details in emails. For eg. I get m2m from buyer but there is no paisapay ID in it, it has transaction ID (which is of no use to us) and buyer name. In this case there is a confusion if the buyer has bought the item or not.
Ebay messages panel should be re-designed. which should be more informative.
The biggest mistake I have seen in ebay which is causing 100% seller in terms of poor feedback is when ebay mention to the buyer the estimated date of delivery. I mean why do you guys give estimated delivery when the shipping timelines are defined. Because of the buyer think they should get the item in 1-2 days and always call the seller that I got a message/email that it will be delivered and question us.
Second - why dont you diplay on website that your paisapay ID is the order number. 80% buyers dont know what paisapay ID is, when we ask they always give item ID.
Lastly(though its an unending story) - Your selling team tells the buyers that address on the order can be changed or order can be cancelled by the seller so take sellers number and call the seller, thanks for calling ebay have a nice day. Tell me how to change the address or cancel the order when order is in RTS or is already shipped.
I DONT hope that it will be read but Im just frustrated.
