VERY BAD EXPERIENCE

[gautamdawer]

i have a complaint against your registered seller SUNWEBSOLUTIONS, KOLKATA, Mr BHARAT

[gautamdawer]

THIS SELLER OF YOUR IS REFUSING TO REPLACE DEFECTED LED LAMP WHICH I PURCHASED THROUGH HIM.
SAYS I WILL HAVE TO SEND IT THROUGH COURIER TO HIM. COURIER CHARGE COMES TO Rs 300, WHEREAS THE PRODUCT IS FOR Rs 299, WITH FREE SHIPPING.IF THE PRODUCT IS DEFECTIVE, IT IS THE RESPONSIBILITY OF THE SHIPPER TO ARRANGE THE PICK UP, AS IT IS ON FREE SHIPPING OFFER. AND HE IS ALSO REFUSING TO REFUND MY MONEY.

[gautamdawer]

PLS RESPOND

[gautamdawer]

I WANT MY REFUND OF FRESH NEW LAMP WHICH I PURCHASED, OTHER WISE I WILL LOOSE FAITH IN YOUR WEBSITE, EBAY

[gautamdawer]

BAD EXPERIENCE

[ataur.rahman1]

@gautamdawer
Please don't repeat your query.
Here are the solutions-
Go to Help>Resolution Center, Open a Case against the seller as "item is not as described", Do it only if item is having any defect etc. but you may have to wait for 10 days to open a case from shipping date, while opening a case you'll find a text box, fill your actual issues with the item there.
Call ebay at 18002093229(Toll free to any Network) and ask for more help.
Send item to the seller(Surely you have to pay the money) by using some cheaper courier or Speed Post, Retain Courier Receipt, send scanned receipt to ebay for reimbursement(Yes you'll get refund from ebay).
Be polite while communicating to Seller or Costumer Care as you haven't lost any thing yet.