Unfare Listing Removal Process of TST

Dear Sellers,

Recently one listing removed by eBay stating the reason as "MC019 eBay Listing Removed: Trademark Violation - Unauthorised Item (377807395)"

The listing removal is totally unfare and when I asked trust & safety team they are not givng any proper answers for it.
I am 10001% Sure that listing not contain anything which violates eBay policy.

Below is some replys which I got from them.

""""Hello,

Thank you for writing to eBay's Customer Support. My name is Amit I appreciate the opportunity to assist you further with your concern.Unfortunately, there were certain indicators in your auction that are common with known fraudulent listings. Please understand that we are not personally in a position to judge the authenticity of items listed on eBay. As a consequence of questionable elements in your listing, we could not allow your listing(s) to remain on eBay.
Counterfeit items, unauthorized replicas, unauthorized items, or unauthorized copies are not permitted on eBay. This policy helps protect buyers from purchasing counterfeit or fraudulent items, helps protect
intellectual property rights owners against infringement, and helps create a safer marketplace.""""

My Response to them

Message: Hi

Thanks for response. But Since I have listed product whose manufacturer is Fashion company and product name is corby so whats wrong in title I have mentioned fashion corby ? why it is considered as violation? If I
not mention make and model then buyer will claim for item not as per described. So please let me know then how to sell such products because now a days china is making copy of each branded phones and mentions almost same name of branded one but in description we mentions that
its not a branded one. So I dont think so that we are hiding anything from a customer. So please let me know how to list such products whose titles are similar to branded one.

Thanks
Vilas

Second reply from TST

Hello,

Thank you for writing to eBay's Customer Support. I appreciate the opportunity to assist you further with the removal of your item. eBay policy prohibits the sale of replicas of trademarked (branded) items. If your item is not authentic, it cannot be listed on eBay. Disclosing that your item is not authentic in the item description
does not make the sale permissible.
Before listing items on eBay, please keep in mind that the continued listing of potentially infringing items may lead to the suspension of your eBay account.

Your listings were removed because they were found to be inconsistent with eBay's goals of promoting the Marketplace and maintaining a safe trading environment.

eBay may remove auctions if we believe that the sale of the item might create liability for the buyer, the seller, or any third party. Sellers whose listings have been identified as problematic may be warned, have
their listings ended, or have their account suspended from all eBay buying and selling activity.

Unfortunately, there were certain indicators in your auction that are common with known fraudulent listings. Please understand that eBay is not personally in a position to judge the authenticity of high profile
items listed on the site. As a consequence of questionable elements in your listing, we could not allow the items you had listed on eBay.

Counterfeit items, unauthorized replicas, unauthorized items, or unauthorized copies are not permitted on eBay. eBay urges sellers and buyers to comply with all governmental laws and regulations. Since the
sale of counterfeit items, unauthorized replicas and unauthorized copies is prohibited by law, sellers may not list these items on eBay. This policy helps protect buyers from purchasing counterfeit or fraudulent items, helps protect intellectual property rights owners against
infringement, and helps create a safer marketplace.

I appreciate your patience and understanding in this matter.

Regards,

Deepak
eBay India Trust & Safety


Now whenever I am sending email to them they are not replying to it. What it means ??? They not want sellers ?? or like to create trouble to sellers account ? If they are removing listing then they have to provide a valid reason for the same.

I sent email to Mr. Anil also regarding this issue. But they also not replyed to that mail. I sent same email to most of the account mangagers but they also not know reason behind this listing removal.

Could you please help me to know the reason behind this listing removal.

Thanks
rhtdm.6624
Message 1 of 13
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Unfare Listing Removal Process of TST

@rhtdm
happened ditto with me. No clue whats the problem. buy genuine mobiles at unbeatable price.
http://stores.shop.ebay.in/Mobile-Phones-ETC

Change is state of mind..but inevitable.
buy genuine mobiles at unbeatable price.
http://stores.shop.ebay.in/Mobile-Phones-ETC

Change is state of mind..but inevitable.
Message 2 of 13
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Unfare Listing Removal Process of TST

Hi MobilePhoneetc...

eBay customer support also not helpful in this matter. But I have observed one thing that hope you remember one discussion in which you also commented. I have given refund to one buyer and for that only paisa pay team forced me to do the same. After that time only I am facing such issues with my account. I remember one paisa pay team executive her name is Rupali she told me that if you not refund to the buyer then it will affect your account and same thing happened. She told me you have to take it as business loss. Where I was not in fault then also.

Really no option other than bearing such losses and after doing this also we sometimes get negative feedbacks.

Thanks
rhtdm.6624
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Unfare Listing Removal Process of TST

linusstudios
Not applicable
@rhtdm.6624

Please dont ask for commenting on your thread in old post. If u post in those posts simply dead arise from graves and lot of important discussions are buried, Post a topic of your own, and people will surely check it out.

Why this listing is being brought done that is because you must be using some copyrigth term eg- "Nokia", "iphone", "Corby"

These are all trademarks of registered brands. Even if you are giving in your description that-" This is not a Samsung Corby", your listing will be brought down, because Search engine will be seeing this as a result of search for- "Samsung Corby" in other words its "Crime", even to write that it is not a so brand. As it comes under keyword spamming.

some country where our currency is being counterfeited. That country allows it. That does not means we can circulate it in India.


These manufacturers are also definitely wrong in using trade names. Also many big brands are taking action against these imitators Read here-
http://www.imserba.com/forum/archive/index.php/t-65405.html

But the easy rules of the land in countries like china are allowing this copy market to flourish.

There is another way of looking at this thing- Think of
Message 4 of 13
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Unfare Listing Removal Process of TST

linusstudios
Not applicable
my last post ended because of some problem. I will give an example in Auto Industry.

There is a Chinese Manufacturer of Bikes who made a replica of our Indian Bajaj Pulsar, He named it "Gulsar" .They started exporting it everywhere in world, Latin America , SriLanka everywhere. Bajaj is trying to get it banned and has succeeded till an extent in many countries like SriLanka.
Message 5 of 13
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Unfare Listing Removal Process of TST

Dear linusstudios

Thanks for all information. But see we sell dual sim phones. In title I have mentioned that Fashion Corby if you due to this reason its removed then if you search by using corby word you will get more than 40 listings with this title are running live and they are there from last 2-3 months. Then why that rule is applicable for only my listing ??? I think eBay have different rules for every customers. See if you not mention this fashion corby then buyer will open item not as per discribed case and if we mention then eBay takes action. I dont know then how to sell it ??

Thanks
rhtdm.6624
Message 6 of 13
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Unfare Listing Removal Process of TST

linusstudios
Not applicable
It is not that those listings are legitimate. TNS removes listings randomly.

Just to give an example-
I was having a link to my facebook fan page in all my listings. But they brought down only one listing.

See ebay does not allow replica's or counterfeits to be sold. That is the main point.

Send me a message on my id. Will help u out..
Message 7 of 13
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Unfare Listing Removal Process of TST

@linusstudios,
The Trust and Safety won't remove any listing randomly. Please don't be under a false perception.

@mobile-phones-etc,
Your mobile must be an exact replica of some genuine brand due to which it was removed.

@rhtdm.6624,
I hope you are aware that 'corby' is a registered brand of samsung. Any company making anything under the name 'corby' should first get an NOC from Samsung even if that company doesn't make any electronic item. A company manufacturing a T-shirt or a Pan Masala or a Condom or a Mineral Water Bottle with a brand name 'Corby' should also get an NOC from Samsung. When you list an item and mention the word 'Corby' in the title then you are violating the trade mark policy. It is as simple as that.
Message 8 of 13
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Unfare Listing Removal Process of TST

Dear real.phoenix

Thanks for clarification. Could you please help me how to list such product whose names matches with branded product names?

Thanks
rhtdm.6624
Message 9 of 13
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Unfare Listing Removal Process of TST

lol@gulsar, really hilarious. buy genuine mobiles at unbeatable price.
http://stores.shop.ebay.in/Mobile-Phones-ETC

Change is state of mind..but inevitable.
buy genuine mobiles at unbeatable price.
http://stores.shop.ebay.in/Mobile-Phones-ETC

Change is state of mind..but inevitable.
Message 10 of 13
latest reply