To PaisaPay : "My Shopping cart" shows misleading shipping charge paid.

[coolbrasco]

Dear PaisaPay Support,

I found a new problem in the new changes "My Shopping Cart"

When Customers buy multiple items from "My Shopping Cart" we receive one email with all the items the list, saying payment is being processed. In the payment details, it does not show the right shipping cost, after discount. I mean we program to get shipping discounts for combined shipping. But the emails shows the customer is paid full shipping charge for all the items, but actually the total amount is charged after shipping discount. This misleads sellers and by mistake we have a chance of repay the excess shipping charge. Please fix this problem.

Please see the first email from PaisaPay for the following PaisaPay ID : {Payment for PaisaPay ID 19855925176 is being processed"

This is a credit card payment. The first mail sent was with full shipping cost(discount calculated for combined purchase is not shown). When the payment is cleared, it shows shipping charge after combined discount. I hope PaisaPay team got what i am trying to explain, if not please write to me. This is serious bug, this can mislead a seller and chance of over paying when refund a customer.

Another big problem i found is the same PaisaPay ID 19855925176 was marked as items as "I need to ship" before the credit payment was cleared. This is another misleading guidance because in case by mistake seller shipped the item and payment is rejected, we will be the looser.

:) Please add Rs.500 extra in the next payment for the time i spent to investigate your problem !!! 🙂

Kind regards,
CoolBrasCo.

[indconcepts]

Hello,

Yes, Items with Pending PaisaPay Payments are being shown in Awaiting Shipment

It's a serious issue. .


best regards

Umang Midha

[snrama]

Hi,

Even I have also faced the problem. Hope PaisaPay team will fix the bug soon. ---------------
With Regards,
Navaneeth (snrama) 😉

[coolbrasco]

Dear PaisaPay,

Please note another problem now. This morning one item sold and paid, but there is no PaisaPay confirmation. Please take care this issue.

email missed for PaisaPayID : 19883604036

I hope you will fix this and get back to me..

Kind regards,
CoolBrasCo.

[snrama]

Hi,

I received three orders from one buyer and he made payments seperately.

But I received only one PaisaPay notification though all the three has been credited to my PaisaPay account.

Please fix the problem at the earliest. ---------------
With Regards,
Navaneeth (snrama) 😉

[mkumar@ebay.com]

Hello coolbrasco, indconcepts and snrama,

Thanks for reporting the following issues. Here's an update -
1) PaisaPay payment email displaying the pre-discount shipping cost even though the total order cost is correctly computed at the post discount shipping rate: You should be able to see this as fixed by next week
2) Pending PaisaPay order showing in the Awaiting Shipment filter: We haven’t been able to reproduce this issue internally for us to debug it. We suspect this may have been system maintenance induced which has now stabilized. However, we will continue to keep vigil on this problem.
3) PaisaPay confirmation not being sent intermittently: This issue has been rectified. You should be able to see this functionality working fine.

Regret the inconvenience caused.

Thanks,
Mohit
Product Team

[skygiftworldwide]

Shopping Cart is calculating Shipping Discount for 2 or more items from the SAME listing only NOT for 2 or more DIFFERENT items of same category.

I am selling American Diamonds in my eBay Shop. It is listed for different colours and shapes and I am giving Shipping Discount even though a buyer buys more than one item from different listings as well.

I have changed the Combined Shipping setting in my Selling Preferences and created PROFILE too with different Shipping Discounts for different categories. For American Diamonds I changed it to Rs. 12.00 for additional item and REVISED all my American Diamonds listings with this preference in the REVISE SELLING FORM too. Still when I add 2 different items in the Shopping Cart it is calculating the full shipping charge of Rs. 100 for 2 items instead of Rs. 62.00 (First item costs Rs. 50).

Now, the problem with the Shopping Cart is that a buyer has bought 5 American Diamonds of different colours from 5 different listings. The shipping charge is calculated full for all the 5 items (ie. 250 instead of 98). Shopping Cart is not calculating the discount, neither the buyer can edit the Shipping Charge nor he can request for an invoice.

At least there should be an option to Request an updated invoice from the seller in the Shopping Cart page.

If there is no way to allow discount for combined shipping for different listings then I will loose my sale and thus the other sellers too.

The buyer is frustated, he is trying to buy those 5 items since 3 days. Please fix the problem soon or suggest me what step should I take so that the buyer is able to buy it.

Regards,
Mohibuzzaman

[coolbrasco]

Dear eBay Team,

There is a complete misleading in shipping discount calculation, even me too lost some big sales due to that recently. Two buyers had serious discussion with me about shipping discounts calculated and i have told them even if they pay extra i can refund via PaisaPay, but they seems to be not convinced about my answer.

Another misleading is some innocent customers think the "My Shopping cart" is same as "Buy it now". They say they just add in shopping card and go home happily that seller will send invoice. Recently two cases happened. If some buyer added items in "My shopping cart" and gone home, can you please send them a eMail reminder that until they pay the sale is not complete and act on the "My shopping cart".

Please resolve these issues urgently !!!

Kind regards,
CoolBrasCo.