I made a purchase worth 44,070 & the paisapay id for the same is 31410900928, while making the payment I tried to enter the promo code SUMMERPR01 for the summer offer however it gave me an error twice. Since yesterday was the last day I thought of purchasing the product and then reporting the error. I spoke to your call centre executive and the floor manager today and their replies were unsatisfactory.
They told me that I won’t be eligible for the promotional offer, I have made a purchase of 44,070 and have made other purchases earlier as well. I thought that eBay would be considerate enough and would understand that I wasn’t able to enter the promo code. I kept getting error when I was entering the promo code and the responses from your executive were not satisfactory. I understand their limitations in approving as they don’t have the authority.
If I’m not going to be eligible for the summer promo then I would like to cancel my transactions and would request you to credit the amount back to my account. As confirmed by Dulan and Heena from your contact centre the status of my paisapay id is still under pending Status, so would request you to cancel the transaction. Its a pity that even after spending around 44000 rs this is how one is treated, the main reason why I made a purchase of such huge amount 0n 31st around 11:55 pm was so that i could participate in the summer promo offer.
Hope you would understand my situation and provide a resolution for the same.
