Substitution with half priced item

[dnsinha]

I had recently ordered an HP PSC 1608 printer from Sky Ways. However, the item sent was a half priced and much inferior printer HP 1410. When I contacted the vendor, I was assured that they would look into it. However, they have completely stopped responding to my e-mails and nothing has been done about this substitution. I would like to know what can I do to get some action on this. I have been extremely patient with this vendor so far but I have now lost my patience. The vendor has already been paid. What is the eBay policy about getting help on this matter and getting the problem corrected? Thank you.

[sapana@ebay.com]

HI dnsinha

If a buyer does not get his product, or the product is significantly not as described, the best option for the buyer is to open a Item Not received dispute agasint the seller.
[My eBay >>> Dispute Console (left side bar)>>> open a dispute]

If the seller does not respond, or the communication fails at any point of time, the buyer needs to close the dispute and escalate the calim for Buyer Protection claim.

I hope this information will be helpful to you.

Warm Regards,
Sapana

[sky.way]

Hello,

Your forgot to mention that we had arranged a reverse pick up from your place and you were not available twice when TNT courier tried to pick up the item from you.

Regarding phone calls.... all phone calls are answered, when ever I was busy on another call... your call was on waiting. I called you back many times after seeing your missed calls.

Contact us by email or phone and give a time when you will be available, we will arrange a pick up from your place again.

Thank you

[rajelectroniks]

@sky.way...

WOW sky.way, you have responded pretty fast to this query that is after 6 yrs....................great commitment I must say.
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