Hi,
I'm extremely disappointed of eBay Chat Support. I've used chat support thrice and 2 out of 3 times, the chat support executive has disconnected it from his end without resolving the concern or even responding to what I said.
They don't make acknowledgement. If they're investigating something, they don't let us know to wait for a moment. What does it take to write just four letters "WAIT"? The response time exceeds 3-4 minutes. You ask them - how are they doing?, and they don't answer. There is no empathy or apology kind of terms exist in their dictionary at all . I'm not saying all the executives are like this but 2 out 3 are for sure.
I have finally written an email to notify eBay Administration about what their process executives are doing.
This type of Customer service is not expected from eBay.
*I won't mind giving a free training to your executives *
This is a sensitive concern and it should be taken seriously. I would like to say praise all the operations manager handling the chat process of eBay for such and EXCEPTIONAL customer services. Thanks you.
Please share your good and bad experiences guys and let your voice heard.
P.S
Note: This is an individual's opinion and based on an actual experience for which electronic evidences such as chat transcripts can be produced if required.
