I recently bought Gigabyte 3G MS820 WINDOWS MOBILE PHONE from ebay. Reading its well elaborated features, I bought it. Alas, I realised in first two days only that the handset was not worth the price (though sold at high discouted price!). I notified it to the seller and he confirmed to give solution on problems. Meanwhile I confirmed reciept of the item and then his attitude towards my mail was very poor. He almost stopped replying!!! I filed case against him to that too he did not respond. Now I have closed the case and escalated it to ebay trust & safety team. But they are asking for some documents like written appraisal from third party like local mobile shops! Its very much clear that why would any shop owner will give any such confirmation that too on his/her shop/company letter head!!
Now I received mail from ebay trust & safety team stating seller is ready for replacment and they have asked him to provide me address details. ebay trust & safety team should infact first ask the seller why was he so quite even after I had opned the case against him! It seems they are trying to show me how GOOD the seller is. Its very much clear that he did not even want to replace the item and for that only he did not respond to my mail and afterwads to case filed against him!!!
I am fade up now as I could not use the handset even after 1 month of purchse as its of very poor quality!!! Network - poor, FM single - poor, sound quality - poor, camera (5 mp) - not worth of 1 mp also!!!
ebay, I want refund here and NO REPLACEMENT/REPAIR pls. Replacment could have been accepted in case of manufacturing defects not in poor quality issues as each handset will be of same POOR QUALITY dont you think so?
Hope you do fair with your buyers. I am not saying that ebay should do fair with as I am buyer but its genuine case where item recieved, though having great features, is of very poor quality.
RIC: any other buyer of same handset, plz write to ebay on this.
