Removal of Negative Feedback

I have a -ve feedback from a buyer. I resolved buyers concern and he aggreed to accept my request. Unfortunately, E-bay has restricted this buyers account for some reason. Bacause of this, I am not able to send feedback revision request to this buyer. 

 

Called Hopeless and Pathetic E-bay customer service service for this and they keep telling buyer is restricted so I won't be able to submit revision request. Customer service rep won't even let me talk to a manager to find solution for this.

 

As per E-bay policy, if I am allowed to send 5 revision request, why I should suffer for E-bay restricting this buyer.

 

VERY VERY Frustrated and Un-happy with E-bay customer service.

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