Refund Process

I am struggling to process my refund 

I had purchase an item from an ebay  and clain over it here claim id is 571189

Refrence id 1/31534255051

Every time when i call to ebay support, they pick after an hour on putting me on hold and every time respond me a unlogical reply

And specially their floor manager, even then he promised me that My claim adjuster  respond me till 18:30hrs 23/07/14.but he didn't call me

even that till 8 days ago zaheer didn't call me a single time why????

-Is Zaheer is____??
-is Ebay is Fake company whose aim is to earn the money by spoil the customer??
and every time when i call to customer support they hold my phone for 1-2 hrs and didn't respond me back

so, I should try to raise my clain on Customer Support  

 

Pls Respond me if yiou are not a fake

 

Thanks With Regards

Piyush 

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