Refund Not Getting Processed by ebay (PaisaPay ID 31494416064)

[mukeshsn1]

Hi Everyone,
I am greatly disappointed with EBay & its policies.

I made purchase of INR 349 for product "ORIGINAL SONY ERICSSON Stereo Hands-free W610i W900i P1" on 16-JUL-2012. Made clear payment.

Seller never shipped my item. When Contacted to seller, he sent message that item is out of stock and he will refund paid amount.

Now even after 1 month, seller has not shipped item nor he has cleared objection/hold for my refund. I have chatted, mailed and called ebay customer support almost 12-15 times, they just tell me to wait for another 24 hrs!

This is complete harassment. When I ask ebay customer support to refund amount as per http://pages.ebay.in/help/sell/paisapay-timelines.html timelines policy, executive told me that I'll not receive any refund (even seller has not shipped my item) instead they have asked seller to ship my item. I don't have any option to reject this order.

Today is 19-JUL-2012 07:37PM
Buyer transaction details for PaisaPay ID 31494416064
1 refund request put on hold by eBay Customer Support.

Transaction status
Your PaisaPay payment was approved on 17-Jun-12. You paid the order total of Rs. 378.00 using ICICI Bank online bank transfer (Rs. 359.10) and eBay gift voucher ICICI42027 (Rs. 18.90) . Please review the Order Details section below for specifics on the item(s).

Shipping details for my order as below
"Shipping-The seller has not shipped the item by the shipping deadline of 30-Jun-12. PaisaPay has initiated a cancellation for the this transaction."

"Item Receipt-A refund has been initiated by the system on 24-Jun-12 since the seller did not ship the item by the deadline of 23-Jun-12. The refund will be processed within 5 days from the date of initiation."

Current status-Refund on hold.

I think ebay has no time resolve my query OR they have certain tie-ups with old sellers, where ebay can not go against such seller (for sake of business).

Oh God! please save everyone from such horrible ebay refund experience!

Hell with refunds policies!!!

[mukeshsn1]

Correction on Line: 4
Purchase Date: 16-JUN-2012

[uniquecreations2012]

you should have open as case going to resolution center.
you would have got your money in a week.
you can do it now.

http://resolutioncentre.ebay.in/

go to the above link and open a case against your seller stating "item not yet received"

[mukeshsn1]

Hi "uniquecreations2012"
I have tried resolution centre.

I have never received my ordered item. So I tried www.ebaycourt.com/eBayguarantee

In resolution centre I cant register complaint as I was unable to select correct option.

But I can not select option of "I have not received the item I purchased."

Status shows as "You cannot open an Item Not Received case. You paid for this Item with PaisaPay.
To view the status of your item click here"

Ebay customer care has only one answer wait for 24 hrs. We'll provide you update.