Pathetic ebay customer care - Flase promised every day when called

Hello,

 

I am getting flase promise everyday by ebay claim dept and customer care every day when called to ebay.

I register the refund claim 422247 PaisaPay ID: 35780883151, as the product seal was broken when recived.

 

Every day i was promised that a lady Nilofer will call and arrange the pick of the product for the seller and initiate refund process.

 

This is never happening.

 

28th Feb 2014 - Claim was opened

06th Mar 2014 - when called customer care, Prakash from claim dept promised that Nilofer will call back and arrange the pick up as per ebay policy. This did not happen

07th Mar 2014 - Customer care executive promised Nilofer will call in 10 mins for further processing. This also never happended

08th Mar 2014 - Chinmay from claim dept again promised that Nilofer is on leave and she will contact me tomorrow.

 

My qns is if Nilofer is not capable of handling all this request why ebay is not asking any other person to do her job.

 

This is a pathetic service from Ebay India  which is not expected from a global service provider.

 

Are you guys are not capable to handle customer complain and calling ebay is pain. to understand all the problem again again it takes 30 to 40 mins every day and with out any result

 

 

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Pathetic ebay customer care - Flase promised every day when called

yes calling ebay is pain. but you no need to call them.

Just a simple email would be more than enough and the process is also fast .

closing a claim requires time , may be 2-3 weeks.

have some patience please.

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