PATHETIC CUSTOMER SERVICE

[reenabhoir]

THIS IS ONE WORST EXPERIENCE WITH EBAY AND THE SELLER (sareewholesale).
I DID NOT GET THE SAREES FOR 2 MONTHS.
SELLER IS NOT CONCERNED AND EBAY IS NOT CONCERNED EITHER.
I HAVE PAID THE ENTIRE BID AMOUNT + SHIPPING CHARGES.
WHEN I ASKED THE SELLER TO REFUND MY MONEY, HE IS NOT READY TO REFUND THE WHOLE AMOUNT.
THERE IS NO SUPPORT FROM EBAY IN THIS MATTER.
IF YOU SELECT THE "STANDARD PURCHASE PROTECTION", THEN INSTEAD OF HELPING YOU THERE IS A CHARGE OF RS.50/- PER CASE. I HAVE 8 CASES, A LOSS OF RS. 400/-.
THERE IS A LOSS.
CUSTOMER SERVICE DOES NOT CARE IF THE CM RECEIVED THE ITEM OR THE FULL REFUND.
I M VERY UPSET AT THIS MOMENT AND FOR NOW WILL NOT RECOMMEND EBAY TO ANY ONE.

P.S.: THERE IS ONE SUGGESTION FOR EBAY CUSTOMER SERVICE. PLEASE ENSURE THAT THE CM GETS THE ITEM WITHIN 5 WORKING DAYS OR A FULL REFUND.

THANK YOU.

[spl_ind]

Two months is a very long time. eBay should help.

[seemak@ebay.com]

Dear reenabhoir,

Thanks for raising your complaint and providing us with the details of your transaction.

We are checking on the status of your complaint & our Customer Support team will get back to you at the earliest.

Regards,
Seema

[seemak@ebay.com]

Dear reenabhoir,

On checking with our records, we've noticed that the seller has provided us with the POD for the said transaction which indicates that your item has been delivered.

From your post we understand that you are not in receipt of the product and since your issue standards unresolved, we would request you to file a claim under our eBay Guarantee* program.

Please click on the following link which will provide more information on eBay Guarantee*

http://pages.ebay.in/aboutebay/eBay_Guarantee.html

In case of any account related issues, you can contact our Customer Support through any of the following channels -

www.ebay.in/customersupport

Regards,
Seema