Open House Discussion with Gautam Thakar on Aug 25th (5-6 PM)
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on 08-08-2006 12:30 PM
Dear Users,
We are pleased to announce the next session of our Open House Program, where users get an opportunity to chat with the eBay India Team.
Join Gautam Thakar, Country Manager – Marketplace, for an online discussion on buying and selling on eBay India.
Gautam will be available on this thread on Thursday, the 25th of August, 2006, from 5:00 PM to 6:00 PM IST, for an interactive discussion with our community members.
You can submit your questions before or during the event by clicking on Post a reply at top of the thread. For help on using the discussion boards, please click here - http://forums.ebay.in/thread.jspa?threadID=300000542.
See you on the 25th at 5:00 PM!
Thanks and Regards,
Sapana,
Community Development Team
We are pleased to announce the next session of our Open House Program, where users get an opportunity to chat with the eBay India Team.
Join Gautam Thakar, Country Manager – Marketplace, for an online discussion on buying and selling on eBay India.
Gautam will be available on this thread on Thursday, the 25th of August, 2006, from 5:00 PM to 6:00 PM IST, for an interactive discussion with our community members.
You can submit your questions before or during the event by clicking on Post a reply at top of the thread. For help on using the discussion boards, please click here - http://forums.ebay.in/thread.jspa?threadID=300000542.
See you on the 25th at 5:00 PM!
Thanks and Regards,
Sapana,
Community Development Team
Message 1 of 100
99 REPLIES 99
Open House Discussion with Gautam Thakar on Aug 25th (5-6 PM)
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on 12-08-2006 12:08 AM
Gautam,
It now over a year since we have migrated o the ebaY system from baazee. So I firmly believe it really time to introduce all the funtionalities of the international ebaY site to ebaY India.
The functionalities sorely missed are:
1) Listing Fees - however nominal they be, this will bring down multiple listings and listing of non saleable products and make browsing the site a much more pleasureable experience.
2) BIN - IPR - PP (Buy It Now - Immediate Payment Required via PaisaPay). Sorely needed to bring down the current absurd rate of UPI.
3) Buyer Verification - through CC / OBT. or atleast the ability to list certain product open only to PaisaPay verified buyers.
4) Ability to list a product as many times as a seller wishes till he pays the listing fees, alteast 15 (which will be allowed from Aug, 22. on ebaY.com)
5) OBT to seller's account for PaisaPay or atleast courier of cheuqes instead of DDs as of present. Same bank cheques are cleared instantly against dd which even if of same bank take 2-3 working days to clear.
Some suggestions which are specific to the Indian site
1) A ratings review by a third party agency which would result in removal of negative feedback with a maximum charge of Rs.100/-. Too many fraud ratings are spoiling every sellers reputation on the site.
2) Stricter verification of sellers to prevent the multiple frauds which are happening everyday. eBay.uk has a system of private seller and business. Such a system could be implement where a private seller could be able to list say x number of items valued at rs.x/-. If a seller wants to sell over this amount, he has compulsorily sumbit his valid vat no. and which would be visible on all his listings.
3) Bring EL charges to a reasonable level. Today a hompepage listing at Rs.300/- does not make good sense for most of the sellers. A EL feature should be available to sellers by which his listings would always come on top of every view either search or category.
4) Integrated checkout. Current ebay checkout is too complicated for the BIN business which I believe is more than 70% of current ebaY.ins sales today.
5) Possibility of accepting debit cards.
Devesh
It now over a year since we have migrated o the ebaY system from baazee. So I firmly believe it really time to introduce all the funtionalities of the international ebaY site to ebaY India.
The functionalities sorely missed are:
1) Listing Fees - however nominal they be, this will bring down multiple listings and listing of non saleable products and make browsing the site a much more pleasureable experience.
2) BIN - IPR - PP (Buy It Now - Immediate Payment Required via PaisaPay). Sorely needed to bring down the current absurd rate of UPI.
3) Buyer Verification - through CC / OBT. or atleast the ability to list certain product open only to PaisaPay verified buyers.
4) Ability to list a product as many times as a seller wishes till he pays the listing fees, alteast 15 (which will be allowed from Aug, 22. on ebaY.com)
5) OBT to seller's account for PaisaPay or atleast courier of cheuqes instead of DDs as of present. Same bank cheques are cleared instantly against dd which even if of same bank take 2-3 working days to clear.
Some suggestions which are specific to the Indian site
1) A ratings review by a third party agency which would result in removal of negative feedback with a maximum charge of Rs.100/-. Too many fraud ratings are spoiling every sellers reputation on the site.
2) Stricter verification of sellers to prevent the multiple frauds which are happening everyday. eBay.uk has a system of private seller and business. Such a system could be implement where a private seller could be able to list say x number of items valued at rs.x/-. If a seller wants to sell over this amount, he has compulsorily sumbit his valid vat no. and which would be visible on all his listings.
3) Bring EL charges to a reasonable level. Today a hompepage listing at Rs.300/- does not make good sense for most of the sellers. A EL feature should be available to sellers by which his listings would always come on top of every view either search or category.
4) Integrated checkout. Current ebay checkout is too complicated for the BIN business which I believe is more than 70% of current ebaY.ins sales today.
5) Possibility of accepting debit cards.
Devesh
Message 11 of 100
Open House Discussion with Gautam Thakar on Aug 25th (5-6 PM)
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on 12-08-2006 12:13 PM
Dear Sir,
This is sanjiv Rajput i want to request you to please do some thing about the fraud sellers in ebay because i have came through two such seller who have done fraud. namely edreammedia and marketing , Netbargain from where i purchased item worth rs. 3500 but till now even after 3 months no one has taken any step to clear my problem. when i called at your collection center in mumbai they said that there is no customer care service where we can discuss our complain and get any proper answer, i had paid for the items and have the payment receipt also, i had forwarded it to your sites mail ID but i havent received any proper mail where in there is any solutions of my problem,and when i asked for my refund then they said that you will get aroung 50 to 100 rs refund. now sir you please tell how can one compare 3000 bugs with 50 rs. when this thing happened i did'nt paid for other item to decrese further loss. then you people cancled my account. Now just to send you a mail i have opened an new ebay account.
Hope you can do something which can help me out.
Payment receipts can be provided on request.
Sanjiv Rajput
This is sanjiv Rajput i want to request you to please do some thing about the fraud sellers in ebay because i have came through two such seller who have done fraud. namely edreammedia and marketing , Netbargain from where i purchased item worth rs. 3500 but till now even after 3 months no one has taken any step to clear my problem. when i called at your collection center in mumbai they said that there is no customer care service where we can discuss our complain and get any proper answer, i had paid for the items and have the payment receipt also, i had forwarded it to your sites mail ID but i havent received any proper mail where in there is any solutions of my problem,and when i asked for my refund then they said that you will get aroung 50 to 100 rs refund. now sir you please tell how can one compare 3000 bugs with 50 rs. when this thing happened i did'nt paid for other item to decrese further loss. then you people cancled my account. Now just to send you a mail i have opened an new ebay account.
Hope you can do something which can help me out.
Payment receipts can be provided on request.
Sanjiv Rajput
Message 12 of 100
Open House Discussion with Gautam Thakar on Aug 25th (5-6 PM)
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on 14-08-2006 12:30 PM
dear mr. gautam
i have pur. an item code 190000716717 from cheapstor.
as soon as i made the pmt for rs. 6600/- thru online fund tranfer ( hdfc bank ) on 27th june'06 the seller has stopped contact me over phone and till date i have not recd. the product ( yr. team has informed me he was no more registered seller from jul ). imm.i raised a dispute on 3rd july and raised a complain on 22nd july .
yr. claim deptt. send a message that they can refund me only Rs .6325/- if the claim settled ( I AM ALSO AGREED WITH U WITHOUT CLAIMING THE BALANCE MONEY) & they will inform me within 14days for proof of pmt . plz. note , 14 days have been passed i have not recd. any mail from claim deptt.
i want my money back immediately . plz. plz. do something . awaiting for yr. reply . DON'T TELL ME YR. TIME IS UP . THE DATES GIVEN BY U I HAVE CONTACT U ON THE SAME DATE . THRER IS NO DELAY FROM MY END .
with regards
susmita
i have pur. an item code 190000716717 from cheapstor.
as soon as i made the pmt for rs. 6600/- thru online fund tranfer ( hdfc bank ) on 27th june'06 the seller has stopped contact me over phone and till date i have not recd. the product ( yr. team has informed me he was no more registered seller from jul ). imm.i raised a dispute on 3rd july and raised a complain on 22nd july .
yr. claim deptt. send a message that they can refund me only Rs .6325/- if the claim settled ( I AM ALSO AGREED WITH U WITHOUT CLAIMING THE BALANCE MONEY) & they will inform me within 14days for proof of pmt . plz. note , 14 days have been passed i have not recd. any mail from claim deptt.
i want my money back immediately . plz. plz. do something . awaiting for yr. reply . DON'T TELL ME YR. TIME IS UP . THE DATES GIVEN BY U I HAVE CONTACT U ON THE SAME DATE . THRER IS NO DELAY FROM MY END .
with regards
susmita
Message 13 of 100
Open House Discussion with Gautam Thakar on Aug 25th (5-6 PM)
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on 14-08-2006 01:00 PM
Please note that if I want to start selling products as a trader, am I to get a TRADE LICENCE and have I to charge sales tax / vat for the products sold?
ANUP KUMAR SARKAR
USER ID : bmg753642
ANUP KUMAR SARKAR
USER ID : bmg753642
Message 14 of 100
Open House Discussion with Gautam Thakar on Aug 25th (5-6 PM)
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on 15-08-2006 09:37 AM
Date: Tue, 21 Mar 2006 08:30:49 -0800
From: "eBay Member: blowout.dealz2"
To: bfdesouza@yahoo.com
Subject: Good news!!! You are the winning buyer for eBay item #5677058217 IMPORTED LATEST STAREX ELECTRIC Hair CLIPPER
Date: Sun, 26 Mar 2006 12:10:07 -0800
From: "eBay Member: blowout.dealz2"
To: bfdesouza@yahoo.com
Subject: Reminder for eBay item #5677058217 IMPORTED LATEST STAREX ELECTRIC Hair CLIPPER
Date: Wed, 12 Apr 2006 01:40:49 -0700
From: "eBay Member: blowout.dealz2"
To: bfdesouza@yahoo.com
Subject: Reminder for eBay item #5677058217 IMPORTED LATEST STAREX ELECTRIC Hair CLIPPER
Date: Tue, 2 May 2006 05:59:10 -0700
From: "eBay Member: blowout.dealz2"
To: bfdesouza@yahoo.com
Subject: Reminder for eBay item #5677058217 IMPORTED LATEST STAREX ELECTRIC Hair CLIPPER
Date: Fri, 12 May 2006 03:30:34 -0700
From: "eBay Member: blowout.dealz2"
To: bfdesouza@yahoo.com
Subject: Reminder for eBay item #5677058217 IMPORTED LATEST STAREX ELECTRIC Hair CLIPPER
Date: Tue, 16 May 2006 07:34:34 -0700
From: "eBay Member: blowout.dealz2"
To: bfdesouza@yahoo.com
Subject: Reminder for eBay item #5677058217 IMPORTED LATEST STAREX ELECTRIC Hair CLIPPER
Date: Wed, 7 Jun 2006 03:40:51 -0700
From: "eBay Member: blowout.dealz2"
To: bfdesouza@yahoo.com
Subject: Reminder for eBay item #5677058217 IMPORTED LATEST STAREX ELECTRIC Hair CLIPPER
Date: Tue, 13 Jun 2006 09:19:09 -0700
From: "eBay Member: blowout.dealz2"
To: bfdesouza@yahoo.com
Subject: Reminder for eBay item #5677058217 IMPORTED LATEST STAREX ELECTRIC Hair CLIPPER
They are a total of 8 reminders. You have sent similar reminders the last time when I had paid for the product and not received it. What is the assurance I have of receiving the products if I pay for them this time? Dare I take the risk? Having burnt my fingers once I am afraid to transact on your shopping site. Please note that I have not purchased anything on your site since this bitter experience. I am bitter about the time wasted without any redress. May be you should check all the mail generated.
Your first mail clearly says Note: Your bid is a legally binding contract. My question is if it is legally binding for the purchaser to pay for the product before receiving it then why is it not legally binding for the seller to deliver the product already paid for?
Also there is another information received from one of your mails “In some cases the delivery can take up to 14 to 30 days, depending on your location and the courier company” if this so then I have waited for a little over a month before corresponding with you as the dates in your mails clearly indicate. Date: Thu, 16 Dec 2004 21:21:37 +0530 (GMT+05:30) Your seller waseem saeed (BOHEMIO) would like to congratulate you on winning BOHEMIO CLASSIC CROCO BELT on baazee.
The payment and shipment details provided by the seller:
Date: Mon, 07 Feb 2005 07:29:30 +0530
From: "Community Watch" 'Case=937-308'Transaction related issues - I have paid but not received the item
This is to acknowledge that we have received your email. We really appreciate you bringing this to our attention.
One of your mail later says”On going through the item page we have noticed that your first complaint about the non-receipt of the item came to us after 60days from the closure of the item Hence we regret we will be unable to cover you under our Buyer Protection Program.” Ha! Check the above dates for yourself. On the 16th December you have asked me to make the payment to the seller. On the 7th February you claim to have received my mail about not receiving the product I paid for. So do these dates prove your claim of 60 days?
So you may check your own mail below and get amused with what you say. Further we would like to clarify that the Site is only a venue where Users may meet and interact with one another for their transactions. Baazee is not and cannot be a party to or control in any manner any transaction between two Users of the Site. If your site is only a venue where users meet then why do you ensure that buyers pay by sending them 4 reminder mails. And then why do you still expect buyers to trust your shopping site after getting duped? Unless you want them to continue getting duped?
We value your patronage and look forward to seeing you as a regular buyer on the site.
I do not want nor expect a reply.
BFD
Date: Wed, 15 Dec 2004 22:02:22 +0530 (GMT+05:30)
From: service@baazee.com To: bfdesouza@yahoo.com
Subject: Bid Accepted: Rs.100.00 on Item ID 28034784: BOHEMIO CLASSIC CROCO BELT
Dear B. F., [ Baazee ID : bfdsouza (+6:1:0-) ]
Thank you for bidding on BOHEMIO CLASSIC CROCO BELT. Your bid has been accepted
Item Title: BOHEMIO CLASSIC CROCO BELT
No image
Item ID: 28034784
Listing Type: Auction
End Date: 16 Dec 19:00
Bid Time: 15 Dec 22:02
Bid Amount/Quantity.: Rs 100.00(No Reserve)
Quantity: 1
Total Bid Amount: Rs 100.00
Click here for detailed item information.
Note: Your bid is a legally binding contract.
Date: Thu, 16 Dec 2004 20:22:20 +0530 (GMT+05:30)
From: service@baazee.com To: bfdesouza@yahoo.com
Subject: You've Won: BOHEMIO CLASSIC CROCO BELT on baazee!
Dear B. F., [ Baazee ID : bfdsouza (+6:1:0-) ]
Congratulations! We are pleased to inform you that you have won
BOHEMIO CLASSIC CROCO BELT. Your winning bid is Rs 100.00
Make payment: The seller, BOHEMIO (+10:0:0-), offers the payment methods given below. Click on the "Pay NOW!" button and select the preferred payment method to get the product.
PaisaPay - Credit Card (MasterCard/VISA)
PaisaPay - Online Bank Transfer
ICICI Bank - Infinity,
UTI Bank - iConnect,
Oriental Bank Of Commerce - ipay@obc,
Federal Bank - FedNet
HDFC Bank - Direct Pay
Centurion Bank - ePay Transfer Service
Bank Of Punjab - ePayment Service
Item Title: BOHEMIO CLASSIC CROCO BELT
No image
Item ID: 28034784
Listing Type: Auction
End Date: 16 Dec 19:00
Quantity Won: 1
Winning Bid Amount: Rs 100.00
Delivery Charges: Rs 150.00*
Total Amount: Rs 250.00*
* Amount does not include actual Delivery Charges as this may be differerent depending on your deliver address & pincode.
Payment Details:
Delivery Terms:
Seller's Details
Baazee ID: BOHEMIO (+10:0:0-)
Name: waseem saeed
Email Address: wbsleathers@hotmail.com
Address: C-187, KENDRIYA VIHAR, SECTOR-56
City/Country: Gurgaon/India
Postal / Zip code: 122017
STD Code: Gurgaon-01272
Day Telephone: 9891272333
Evening Telephone: 91-11-55431116
Mobile Number:
Preferred Contact Time: between 11 AM and 01 PM IST
Your Details
Baazee ID: bfdsouza (+6:1:0-)
Name: B. F. D'souza
Email Address: bfdesouza@yahoo.com
Address: Snehabandhan CHS, D-20, 1:1, Sector-3, Sanpada (E),, Navi Mumbai
City/Country: Mumbai/India
Postal / Zip code: 400705
STD Code: Mumbai-022
Day Telephone: 98205 25755
Evening Telephone: +91 22 2761 1567
Mobile Number: 98205 25755
Preferred Contact Time: between 07 PM and 09 PM IST
Date: Thu, 16 Dec 2004 21:21:37 +0530 (GMT+05:30)
From: paymentdetails@baazee.com To: bfdesouza@yahoo.com
Subject: Product ready for dispatch, B. F.
Dear B. F., [ Baazee ID : bfdsouza (+6:1:0-) ]
Your seller waseem saeed (BOHEMIO) would like to congratulate you on winning BOHEMIO CLASSIC CROCO BELT on baazee.
The payment and shipment details provided by the seller:
Seller Comments: SORRY WE ARE UNABLE TO OFFER COD. PAYMENT NEEDS TO BE MADE BY CHEQUE IN THE NAME OF W.B.S.LEATHERS AND SENT TO W.B.S.LEATHERS K-582/A, MAHIPALPUR EXTN-II NEW DELHI- 110037 PH # 011-55431116, 09891272333 OR PAISA PAY ONLINE ON THE BAAZEE SITE ITSELF PLEASE INFORM US ON EMAIL OR CALL 09891272333 TO GIVE CHEQUE NO. DATE ETC.FOR US TO EXPEDITE DELIVERY OF WALLET. DELIVERY CHARGES IN GURGAON RS. 100.00 REST OF INDIA RS.180.00 PLEASE ADD BID AMOUNT + SHIPPING CHARGES ACCORDINGLY. THANKS & REGARDS WASEEM SAEED
Payment Method: Contact the seller for Payment Details
Item Price : Rs 100.00
Shipment Charges:
Make the payment and complete the sale:
You can contact the seller BOHEMIO (+10:0:0-) by replying to this email or at the following details to decide the mode of payment and delivery:
Seller's Details:
Baazee ID: BOHEMIO (+10:0:0-)
Name: waseem saeed
Email Address: wbsleathers@hotmail.com
STD Code: Gurgaon-01272
Day Telephone: 9891272333
Evening Telephone: 91-11-55431116
Mobile Number:
Preferred Contact Time: between 11 AM and 01 PM IST
Delivery may take 7- 10 days after realisation of Payment.
Date: Fri, 17 Dec 2004 18:52:16 +0530 (GMT+05:30)
From: service@baazee.com To: bfdesouza@yahoo.com
Subject: Order #2497735 placed on baazee
Dear B. F., [ Baazee ID :bfdsouza (+6:1:0-) ]
Congratulations! You have placed an order on baazee.
Order Details:
Order ID 2497735
Order Time 17 Dec 18:52
Description Qty Amount
* BOHEMIO CLASSIC CROCO BELT
1 Rs 100.00
Delivery Charges +Rs 150.00
PaisaPay - Credit Card (MasterCard/VISA)
Total payment for the Order Rs 250.00*
* Please note that the seller may charge you additional charges depending on the payment method that you agree upon.
Payment and Delivery Details:
Payment Method PaisaPay - Credit Card (MasterCard/VISA)
Payment Remarks:
Seller's Details
Baazee ID: BOHEMIO (+11:1:0-)
Name: waseem saeed
Email Address: wbsleathers@hotmail.com
Address: K-582/A, MAHIPALPUR EXTN-II, NEW DELHI
City/Country: Delhi/India
Postal/Zip code: 110037
STD Code: Delhi-011
Day Telephone: 9891272333
Evening Telephone: 91-11-55431116
Preferred Contact Time: between 11 AM and 01 PM IST
Contact the seller and arrange for delivery: Kindly, contact the seller BOHEMIO(+11:1:0-) by replying to this email and arrange for the delivery. Note the additional remarks from the seller below for your payment method. For all queries related to your online payment, please contact PaisaPay at support@paisapay.com. Items usually ship in 7-10 days after the receipt of required verification documents (if any). In some cases the delivery can take up to 14 to 30 days, depending on your location and the courier company. Please check with the seller on the status of your shipment after purchase
Date: Mon, 07 Feb 2005 07:29:30 +0530
From: "Community Watch" 'Case=937-308'Transaction related issues - I have paid but not received the item
To: "bfdesouza@yahoo.com" bfdesouza@yahoo.com
This is to acknowledge that we have received your email. We really appreciate you bringing this to our attention.
We would be taking the required action and update you in the next 48 hours.
Please do not reply to this acknowledgment mail.
Warm Regards,
Baazee Community Watch
Date: Mon, 07 Feb 2005 09:52:00 +0530
From: "Community Watch"
To: "bfdesouza@yahoo.com"
Dear B.F.D'souza,
We regret the unpleasant experience faced by you.
We understand that the transaction you had is not completed to your satisfaction. Hence we request you to click on the below mentioned link.
http://www.baazee.com/jsp/MyTradeWon.jsp & select the heading "Report a Problem(negative rating)" to provide us with all the requisite details.
Alternatively you could also follow a few steps mentioned below, to submit us the details of the payment made by you.
1. Sign into "My Baazee" page and select "Buyer" view http://www.baazee.com/customjsp/myBaazee/myBaazee_main.jsp
2. Click on "All orders I have placed" link.
3. Here under the heading "Report a Problem(negative rating)" we request you to enter the details of the payment made by you.
The details provided by you would help us in resolving your problem at the earliest.
For our important announcements, please check:
http://www.baazee.com/static/BaazeeUpdate.html
Warm Regards,
Krutee Desai
Baazee Community Protection
-----Original Message-----
From: bfdesouza@yahoo.com (bfdesouza@yahoo.com)
Date: Monday, February 07, 2005 07:21 AM
To: communitywatch@baazee.com (communitywatch@baazee.com)
Subject: Transaction related issues - I have paid but not received the item
Fraud Report about Item Id http://www.baazee.com/jsp/BidForm.jsp?Trade_TradeId=28273819
subject: Transaction related issues - I have paid but not received the item
User's Message____________________
user ID of the seller : 20433642
I had made the payment through credit card on the 17th December. Subsequently I had sent a mail about a month back confirming the size of 50 inches for the belt. I am surprised that after making the payment so promptly I have sent 2 e-mails as reminders one on Sat, 29 Jan 2005 09:55 & the other on Thursday, February 03, 2005 5:22 PM and am yet to receive my purchased product. Also note there are 4 e-mails from Baazee prior to the transaction but not a single mail post transaction;
Order #2497735 placed on baazee Fri, 17 Dec 2004 18:52
Product ready for dispatch, B. F. Thu, 16 Dec 2004 21:21
You've Won: BOHEMIO CLASSIC CROCO BELT on baazee! Thu, 16 Dec 2004 20:22
Bid Accepted: Rs.100.00 on Item ID 28034784: BOHEMIO CLASSIC CROCO BELT Wed, 15 Dec 2004 22:02
I also remember that the seller had called me just 2 days after I bid on the product. In other words he was very eager to collect the payment fast.
Date: Wed, 16 Feb 2005 19:11:10 +0530
From: "Dispute Resolution"
To: bfdesouza@yahoo.com
Dear Mr. D'souza,
This is with reference to the following transaction :
Item: BOHEMIO CLASSIC CROCO BELT
Order ID : 2497735
Seller ID : BOHEMIO
We regret this unpleasant experience faced by you.
On going through the item page we have noticed that your first complaint about the non-receipt of the item came to us after 60days from the closure of the item. Hence we regret we will be unable to cover you under our Buyer Protection Program.Click the link for more details: http://www.baazee.com/static/help/BuyerProtection.html
Hence we request you to kindly get in touch with the seller and resolve the matter amicably.
Further we would like to clarify that the Site is only a venue where Users may meet and interact with one another for their transactions. Baazee is not and cannot be a party to or control in any manner any transaction between two Users of the Site
http://www.baazee.com/static/help/TermsandConditions.html#policy6 We value your patronage and look forward to seeing you as a regular buyer on the site.
For our important announcements, please check:
http://www.baazee.com/static/BaazeeUpdate.html
Warm Regards
Jyoti Anchalkar
Baazee Community Protection
Date: Sat, 19 Mar 2005 16:37:46 +0530
From: "Dispute Resolution" Add to Address Book
Subject: RE:'Case=966-646'Kind Attention Seller ID : BOHEMIO
To: bfdesouza@yahoo.com
Dear Mr. D'souza,
This is with reference to the following transaction :
Item: BOHEMIO CLASSIC CROCO BELT
Order ID : 2497735
Seller ID : BOHEMIO
We regret the unpleasant experience that you had with this transaction.
There are times when despite our best efforts to ensure optimum buyer satisfaction, a few of our buyers are left with an unpleasant buying experience. However we take this opportunity to thank you for your patient wait in this instance.
We value your relationship with us and once again urge you to treat this unpleasant incident as an exceptional occurrence.
We look forward to seeing you as a regular buyer on the site.
Warm Regards
Jyoti Anchalkar
Baazee Community Protection
-----Original Message-----
From: Bonnie Dsouza (bfdesouza@yahoo.com)
Date: Friday, March 18, 2005 11:26 AM
To: Dispute Resolution (disputes@baazee.com)
Subject: Re: Kind Attention Seller ID : BOHEMIO
Dear Ms. Jyoti Anchalkar,
I remember that I have made a complaint or two although you claim otherwise. Also there is some instruction probably in your buyer protection instructions that the buyer has to send 2 e-mails to the seller before making a complaint to Baazee. This dissuaded me from making a complaint once.
I have received four letters from Baazee;
Bid Accepted: Rs.100.00 on Item ID 28034784: BOHEMIO CLASSIC CROCO BELT Date: Wed, 15 Dec 2004 22:02:22 +0530 (GMT+05:30)
You've Won: BOHEMIO CLASSIC CROCO BELT on baazee! Date: Thu, 16 Dec 2004 20:22:20 +0530 (GMT+05:30)
Product ready for dispatch, B. F. Date: Thu, 16 Dec 2004 21:21:37 +0530 (GMT+05:30)
Order #2497735 placed on baazee Date: Fri, 17 Dec 2004 18:52:16 +0530 (GMT+05:30)
It seems to me that the correspondence indicates that Baazee is concerned that the seller should get his payment and almost ensures this through repeated reminders to the buyer.
I had some serious problem with my computer during the same period and it took some time to resolve eventually requiring formatting my computer hard disc. Hence it was difficult to correspond since I do not go online from anywhere other than at my residence.
I also had a serious health crisis, which is ongoing now. An Angiography at Lilavati Hospital at Mumbai revealed multiple coronary artery blockages and was advised immediate angioplasty / bypass surgery by leading cardiologists. Since this happened during the same period I was too distracted to think of Rs. 250/-.
Eventually I have come to the conclusion that it is a risky proposition to buy anything on Baazee and I am lucky to have got away by loosing only Rs. 250/-. I will ensure that I suitably warn all my friends and acquaintances of the risks involved in buying online. And I request you to delete my name from all Baazee records including the privilege club membership. Please do this immediately and do not send any “we are so sorry but we cannot do anything” kind of correspondence.
From: "eBay Member: blowout.dealz2"
To: bfdesouza@yahoo.com
Subject: Good news!!! You are the winning buyer for eBay item #5677058217 IMPORTED LATEST STAREX ELECTRIC Hair CLIPPER
Date: Sun, 26 Mar 2006 12:10:07 -0800
From: "eBay Member: blowout.dealz2"
Subject: Reminder for eBay item #5677058217 IMPORTED LATEST STAREX ELECTRIC Hair CLIPPER
Date: Wed, 12 Apr 2006 01:40:49 -0700
From: "eBay Member: blowout.dealz2"
To: bfdesouza@yahoo.com
Subject: Reminder for eBay item #5677058217 IMPORTED LATEST STAREX ELECTRIC Hair CLIPPER
Date: Tue, 2 May 2006 05:59:10 -0700
From: "eBay Member: blowout.dealz2"
To: bfdesouza@yahoo.com
Subject: Reminder for eBay item #5677058217 IMPORTED LATEST STAREX ELECTRIC Hair CLIPPER
Date: Fri, 12 May 2006 03:30:34 -0700
From: "eBay Member: blowout.dealz2"
To: bfdesouza@yahoo.com
Subject: Reminder for eBay item #5677058217 IMPORTED LATEST STAREX ELECTRIC Hair CLIPPER
Date: Tue, 16 May 2006 07:34:34 -0700
From: "eBay Member: blowout.dealz2"
To: bfdesouza@yahoo.com
Subject: Reminder for eBay item #5677058217 IMPORTED LATEST STAREX ELECTRIC Hair CLIPPER
Date: Wed, 7 Jun 2006 03:40:51 -0700
From: "eBay Member: blowout.dealz2"
To: bfdesouza@yahoo.com
Subject: Reminder for eBay item #5677058217 IMPORTED LATEST STAREX ELECTRIC Hair CLIPPER
Date: Tue, 13 Jun 2006 09:19:09 -0700
From: "eBay Member: blowout.dealz2"
To: bfdesouza@yahoo.com
Subject: Reminder for eBay item #5677058217 IMPORTED LATEST STAREX ELECTRIC Hair CLIPPER
They are a total of 8 reminders. You have sent similar reminders the last time when I had paid for the product and not received it. What is the assurance I have of receiving the products if I pay for them this time? Dare I take the risk? Having burnt my fingers once I am afraid to transact on your shopping site. Please note that I have not purchased anything on your site since this bitter experience. I am bitter about the time wasted without any redress. May be you should check all the mail generated.
Your first mail clearly says Note: Your bid is a legally binding contract. My question is if it is legally binding for the purchaser to pay for the product before receiving it then why is it not legally binding for the seller to deliver the product already paid for?
Also there is another information received from one of your mails “In some cases the delivery can take up to 14 to 30 days, depending on your location and the courier company” if this so then I have waited for a little over a month before corresponding with you as the dates in your mails clearly indicate. Date: Thu, 16 Dec 2004 21:21:37 +0530 (GMT+05:30) Your seller waseem saeed (BOHEMIO) would like to congratulate you on winning BOHEMIO CLASSIC CROCO BELT on baazee.
The payment and shipment details provided by the seller:
Date: Mon, 07 Feb 2005 07:29:30 +0530
From: "Community Watch"
This is to acknowledge that we have received your email. We really appreciate you bringing this to our attention.
One of your mail later says”On going through the item page we have noticed that your first complaint about the non-receipt of the item came to us after 60days from the closure of the item Hence we regret we will be unable to cover you under our Buyer Protection Program.” Ha! Check the above dates for yourself. On the 16th December you have asked me to make the payment to the seller. On the 7th February you claim to have received my mail about not receiving the product I paid for. So do these dates prove your claim of 60 days?
So you may check your own mail below and get amused with what you say. Further we would like to clarify that the Site is only a venue where Users may meet and interact with one another for their transactions. Baazee is not and cannot be a party to or control in any manner any transaction between two Users of the Site. If your site is only a venue where users meet then why do you ensure that buyers pay by sending them 4 reminder mails. And then why do you still expect buyers to trust your shopping site after getting duped? Unless you want them to continue getting duped?
We value your patronage and look forward to seeing you as a regular buyer on the site.
I do not want nor expect a reply.
BFD
Date: Wed, 15 Dec 2004 22:02:22 +0530 (GMT+05:30)
From: service@baazee.com To: bfdesouza@yahoo.com
Subject: Bid Accepted: Rs.100.00 on Item ID 28034784: BOHEMIO CLASSIC CROCO BELT
Dear B. F., [ Baazee ID : bfdsouza (+6:1:0-) ]
Thank you for bidding on BOHEMIO CLASSIC CROCO BELT. Your bid has been accepted
Item Title: BOHEMIO CLASSIC CROCO BELT
No image
Item ID: 28034784
Listing Type: Auction
End Date: 16 Dec 19:00
Bid Time: 15 Dec 22:02
Bid Amount/Quantity.: Rs 100.00(No Reserve)
Quantity: 1
Total Bid Amount: Rs 100.00
Click here for detailed item information.
Note: Your bid is a legally binding contract.
Date: Thu, 16 Dec 2004 20:22:20 +0530 (GMT+05:30)
From: service@baazee.com To: bfdesouza@yahoo.com
Subject: You've Won: BOHEMIO CLASSIC CROCO BELT on baazee!
Dear B. F., [ Baazee ID : bfdsouza (+6:1:0-) ]
Congratulations! We are pleased to inform you that you have won
BOHEMIO CLASSIC CROCO BELT. Your winning bid is Rs 100.00
Make payment: The seller, BOHEMIO (+10:0:0-), offers the payment methods given below. Click on the "Pay NOW!" button and select the preferred payment method to get the product.
PaisaPay - Credit Card (MasterCard/VISA)
PaisaPay - Online Bank Transfer
ICICI Bank - Infinity,
UTI Bank - iConnect,
Oriental Bank Of Commerce - ipay@obc,
Federal Bank - FedNet
HDFC Bank - Direct Pay
Centurion Bank - ePay Transfer Service
Bank Of Punjab - ePayment Service
Item Title: BOHEMIO CLASSIC CROCO BELT
No image
Item ID: 28034784
Listing Type: Auction
End Date: 16 Dec 19:00
Quantity Won: 1
Winning Bid Amount: Rs 100.00
Delivery Charges: Rs 150.00*
Total Amount: Rs 250.00*
* Amount does not include actual Delivery Charges as this may be differerent depending on your deliver address & pincode.
Payment Details:
Delivery Terms:
Seller's Details
Baazee ID: BOHEMIO (+10:0:0-)
Name: waseem saeed
Email Address: wbsleathers@hotmail.com
Address: C-187, KENDRIYA VIHAR, SECTOR-56
City/Country: Gurgaon/India
Postal / Zip code: 122017
STD Code: Gurgaon-01272
Day Telephone: 9891272333
Evening Telephone: 91-11-55431116
Mobile Number:
Preferred Contact Time: between 11 AM and 01 PM IST
Your Details
Baazee ID: bfdsouza (+6:1:0-)
Name: B. F. D'souza
Email Address: bfdesouza@yahoo.com
Address: Snehabandhan CHS, D-20, 1:1, Sector-3, Sanpada (E),, Navi Mumbai
City/Country: Mumbai/India
Postal / Zip code: 400705
STD Code: Mumbai-022
Day Telephone: 98205 25755
Evening Telephone: +91 22 2761 1567
Mobile Number: 98205 25755
Preferred Contact Time: between 07 PM and 09 PM IST
Date: Thu, 16 Dec 2004 21:21:37 +0530 (GMT+05:30)
From: paymentdetails@baazee.com To: bfdesouza@yahoo.com
Subject: Product ready for dispatch, B. F.
Dear B. F., [ Baazee ID : bfdsouza (+6:1:0-) ]
Your seller waseem saeed (BOHEMIO) would like to congratulate you on winning BOHEMIO CLASSIC CROCO BELT on baazee.
The payment and shipment details provided by the seller:
Seller Comments: SORRY WE ARE UNABLE TO OFFER COD. PAYMENT NEEDS TO BE MADE BY CHEQUE IN THE NAME OF W.B.S.LEATHERS AND SENT TO W.B.S.LEATHERS K-582/A, MAHIPALPUR EXTN-II NEW DELHI- 110037 PH # 011-55431116, 09891272333 OR PAISA PAY ONLINE ON THE BAAZEE SITE ITSELF PLEASE INFORM US ON EMAIL OR CALL 09891272333 TO GIVE CHEQUE NO. DATE ETC.FOR US TO EXPEDITE DELIVERY OF WALLET. DELIVERY CHARGES IN GURGAON RS. 100.00 REST OF INDIA RS.180.00 PLEASE ADD BID AMOUNT + SHIPPING CHARGES ACCORDINGLY. THANKS & REGARDS WASEEM SAEED
Payment Method: Contact the seller for Payment Details
Item Price : Rs 100.00
Shipment Charges:
Make the payment and complete the sale:
You can contact the seller BOHEMIO (+10:0:0-) by replying to this email or at the following details to decide the mode of payment and delivery:
Seller's Details:
Baazee ID: BOHEMIO (+10:0:0-)
Name: waseem saeed
Email Address: wbsleathers@hotmail.com
STD Code: Gurgaon-01272
Day Telephone: 9891272333
Evening Telephone: 91-11-55431116
Mobile Number:
Preferred Contact Time: between 11 AM and 01 PM IST
Delivery may take 7- 10 days after realisation of Payment.
Date: Fri, 17 Dec 2004 18:52:16 +0530 (GMT+05:30)
From: service@baazee.com To: bfdesouza@yahoo.com
Subject: Order #2497735 placed on baazee
Dear B. F., [ Baazee ID :bfdsouza (+6:1:0-) ]
Congratulations! You have placed an order on baazee.
Order Details:
Order ID 2497735
Order Time 17 Dec 18:52
Description Qty Amount
* BOHEMIO CLASSIC CROCO BELT
1 Rs 100.00
Delivery Charges +Rs 150.00
PaisaPay - Credit Card (MasterCard/VISA)
Total payment for the Order Rs 250.00*
* Please note that the seller may charge you additional charges depending on the payment method that you agree upon.
Payment and Delivery Details:
Payment Method PaisaPay - Credit Card (MasterCard/VISA)
Payment Remarks:
Seller's Details
Baazee ID: BOHEMIO (+11:1:0-)
Name: waseem saeed
Email Address: wbsleathers@hotmail.com
Address: K-582/A, MAHIPALPUR EXTN-II, NEW DELHI
City/Country: Delhi/India
Postal/Zip code: 110037
STD Code: Delhi-011
Day Telephone: 9891272333
Evening Telephone: 91-11-55431116
Preferred Contact Time: between 11 AM and 01 PM IST
Contact the seller and arrange for delivery: Kindly, contact the seller BOHEMIO(+11:1:0-) by replying to this email and arrange for the delivery. Note the additional remarks from the seller below for your payment method. For all queries related to your online payment, please contact PaisaPay at support@paisapay.com. Items usually ship in 7-10 days after the receipt of required verification documents (if any). In some cases the delivery can take up to 14 to 30 days, depending on your location and the courier company. Please check with the seller on the status of your shipment after purchase
Date: Mon, 07 Feb 2005 07:29:30 +0530
From: "Community Watch"
To: "bfdesouza@yahoo.com" bfdesouza@yahoo.com
This is to acknowledge that we have received your email. We really appreciate you bringing this to our attention.
We would be taking the required action and update you in the next 48 hours.
Please do not reply to this acknowledgment mail.
Warm Regards,
Baazee Community Watch
Date: Mon, 07 Feb 2005 09:52:00 +0530
From: "Community Watch"
Dear B.F.D'souza,
We regret the unpleasant experience faced by you.
We understand that the transaction you had is not completed to your satisfaction. Hence we request you to click on the below mentioned link.
http://www.baazee.com/jsp/MyTradeWon.jsp & select the heading "Report a Problem(negative rating)" to provide us with all the requisite details.
Alternatively you could also follow a few steps mentioned below, to submit us the details of the payment made by you.
1. Sign into "My Baazee" page and select "Buyer" view http://www.baazee.com/customjsp/myBaazee/myBaazee_main.jsp
2. Click on "All orders I have placed" link.
3. Here under the heading "Report a Problem(negative rating)" we request you to enter the details of the payment made by you.
The details provided by you would help us in resolving your problem at the earliest.
For our important announcements, please check:
http://www.baazee.com/static/BaazeeUpdate.html
Warm Regards,
Krutee Desai
Baazee Community Protection
-----Original Message-----
From: bfdesouza@yahoo.com (bfdesouza@yahoo.com)
Date: Monday, February 07, 2005 07:21 AM
To: communitywatch@baazee.com (communitywatch@baazee.com)
Subject: Transaction related issues - I have paid but not received the item
Fraud Report about Item Id http://www.baazee.com/jsp/BidForm.jsp?Trade_TradeId=28273819
subject: Transaction related issues - I have paid but not received the item
User's Message____________________
user ID of the seller : 20433642
I had made the payment through credit card on the 17th December. Subsequently I had sent a mail about a month back confirming the size of 50 inches for the belt. I am surprised that after making the payment so promptly I have sent 2 e-mails as reminders one on Sat, 29 Jan 2005 09:55 & the other on Thursday, February 03, 2005 5:22 PM and am yet to receive my purchased product. Also note there are 4 e-mails from Baazee prior to the transaction but not a single mail post transaction;
Order #2497735 placed on baazee Fri, 17 Dec 2004 18:52
Product ready for dispatch, B. F. Thu, 16 Dec 2004 21:21
You've Won: BOHEMIO CLASSIC CROCO BELT on baazee! Thu, 16 Dec 2004 20:22
Bid Accepted: Rs.100.00 on Item ID 28034784: BOHEMIO CLASSIC CROCO BELT Wed, 15 Dec 2004 22:02
I also remember that the seller had called me just 2 days after I bid on the product. In other words he was very eager to collect the payment fast.
Date: Wed, 16 Feb 2005 19:11:10 +0530
From: "Dispute Resolution"
Dear Mr. D'souza,
This is with reference to the following transaction :
Item: BOHEMIO CLASSIC CROCO BELT
Order ID : 2497735
Seller ID : BOHEMIO
We regret this unpleasant experience faced by you.
On going through the item page we have noticed that your first complaint about the non-receipt of the item came to us after 60days from the closure of the item. Hence we regret we will be unable to cover you under our Buyer Protection Program.Click the link for more details: http://www.baazee.com/static/help/BuyerProtection.html
Hence we request you to kindly get in touch with the seller and resolve the matter amicably.
Further we would like to clarify that the Site is only a venue where Users may meet and interact with one another for their transactions. Baazee is not and cannot be a party to or control in any manner any transaction between two Users of the Site
http://www.baazee.com/static/help/TermsandConditions.html#policy6 We value your patronage and look forward to seeing you as a regular buyer on the site.
For our important announcements, please check:
http://www.baazee.com/static/BaazeeUpdate.html
Warm Regards
Jyoti Anchalkar
Baazee Community Protection
Date: Sat, 19 Mar 2005 16:37:46 +0530
From: "Dispute Resolution"
Subject: RE:'Case=966-646'Kind Attention Seller ID : BOHEMIO
To: bfdesouza@yahoo.com
Dear Mr. D'souza,
This is with reference to the following transaction :
Item: BOHEMIO CLASSIC CROCO BELT
Order ID : 2497735
Seller ID : BOHEMIO
We regret the unpleasant experience that you had with this transaction.
There are times when despite our best efforts to ensure optimum buyer satisfaction, a few of our buyers are left with an unpleasant buying experience. However we take this opportunity to thank you for your patient wait in this instance.
We value your relationship with us and once again urge you to treat this unpleasant incident as an exceptional occurrence.
We look forward to seeing you as a regular buyer on the site.
Warm Regards
Jyoti Anchalkar
Baazee Community Protection
-----Original Message-----
From: Bonnie Dsouza (bfdesouza@yahoo.com)
Date: Friday, March 18, 2005 11:26 AM
To: Dispute Resolution (disputes@baazee.com)
Subject: Re: Kind Attention Seller ID : BOHEMIO
Dear Ms. Jyoti Anchalkar,
I remember that I have made a complaint or two although you claim otherwise. Also there is some instruction probably in your buyer protection instructions that the buyer has to send 2 e-mails to the seller before making a complaint to Baazee. This dissuaded me from making a complaint once.
I have received four letters from Baazee;
Bid Accepted: Rs.100.00 on Item ID 28034784: BOHEMIO CLASSIC CROCO BELT Date: Wed, 15 Dec 2004 22:02:22 +0530 (GMT+05:30)
You've Won: BOHEMIO CLASSIC CROCO BELT on baazee! Date: Thu, 16 Dec 2004 20:22:20 +0530 (GMT+05:30)
Product ready for dispatch, B. F. Date: Thu, 16 Dec 2004 21:21:37 +0530 (GMT+05:30)
Order #2497735 placed on baazee Date: Fri, 17 Dec 2004 18:52:16 +0530 (GMT+05:30)
It seems to me that the correspondence indicates that Baazee is concerned that the seller should get his payment and almost ensures this through repeated reminders to the buyer.
I had some serious problem with my computer during the same period and it took some time to resolve eventually requiring formatting my computer hard disc. Hence it was difficult to correspond since I do not go online from anywhere other than at my residence.
I also had a serious health crisis, which is ongoing now. An Angiography at Lilavati Hospital at Mumbai revealed multiple coronary artery blockages and was advised immediate angioplasty / bypass surgery by leading cardiologists. Since this happened during the same period I was too distracted to think of Rs. 250/-.
Eventually I have come to the conclusion that it is a risky proposition to buy anything on Baazee and I am lucky to have got away by loosing only Rs. 250/-. I will ensure that I suitably warn all my friends and acquaintances of the risks involved in buying online. And I request you to delete my name from all Baazee records including the privilege club membership. Please do this immediately and do not send any “we are so sorry but we cannot do anything” kind of correspondence.
Message 15 of 100
Open House Discussion with Gautam Thakar on Aug 25th (5-6 PM)
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on 15-08-2006 01:43 PM
Hello Sir,
I am a sincere seller on ebay. Recently my account was suddenly suspended for the reason that my addresses were not true. I then submitted the details asked by you and the account was reinstated. The fun is that the same address is still there. I am not saying that you dont take such actions, but you must see the ratings of the seller and then take such action. You should atleast give one chance before taking such extreme step to regular seller.
Thank and have a nice session.
Niharika Paree & Nikanj Pareek
Rajasthanstore
I am a sincere seller on ebay. Recently my account was suddenly suspended for the reason that my addresses were not true. I then submitted the details asked by you and the account was reinstated. The fun is that the same address is still there. I am not saying that you dont take such actions, but you must see the ratings of the seller and then take such action. You should atleast give one chance before taking such extreme step to regular seller.
Thank and have a nice session.
Niharika Paree & Nikanj Pareek
Rajasthanstore
Rajasthanstore.
(An online store of Rajasthani Items)
http://stores.ebay.in/Rajasthanstore
(An online store of Rajasthani Items)
http://stores.ebay.in/Rajasthanstore
Message 16 of 100
Open House Discussion with Gautam Thakar on Aug 25th (5-6 PM)
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on 16-08-2006 01:51 AM
Its nice to see that Ebay has organised Open House Discussion with Mr. Gautam Thakar Country Manager - Marketplace.
I want to know that in many of the problems faced by Buyers, there is one common problem faced through paisapay - online bank transfer. Inspite of successful completion of transaction of payment, Ebay's web site doesn't reflects receipt of payment and also "Myebay" page as well as in "MyMessage" there is no receipt of confirmation about this.
After this Buyers gets stuckp. Seller says we have not received the payment.
I am also facing same problem in one of my transaction while purchasing on 08.08.06. Ebay's Live Chat is also not helpful. My problems is not resloved as on date.
I have sent email to Customer Support today. I shall see what is the outcome of Ebay.
In such situation what Ebay would like to say???.
What modalities Ebay like to adopt for resolving this type of problem, wherein hard earned money of buyers gets stuckup unnecessarily??
For resolving this type of issue what are the details buyer sould forward to Ebay??? At what address, fax, email ??
"Contact Us" and "Email" facility seems not so effective.
One of my suggestion / request is to make the "Customer Support" accessible through phone facility as adopted by Banks now a day.
Any how Ebay should reslove the pending issues to keep their internationl reputation. Many Buyers seems now afraid of buying due to this problem of Ebay. That's it.
Thanks & Regards,
I want to know that in many of the problems faced by Buyers, there is one common problem faced through paisapay - online bank transfer. Inspite of successful completion of transaction of payment, Ebay's web site doesn't reflects receipt of payment and also "Myebay" page as well as in "MyMessage" there is no receipt of confirmation about this.
After this Buyers gets stuckp. Seller says we have not received the payment.
I am also facing same problem in one of my transaction while purchasing on 08.08.06. Ebay's Live Chat is also not helpful. My problems is not resloved as on date.
I have sent email to Customer Support today. I shall see what is the outcome of Ebay.
In such situation what Ebay would like to say???.
What modalities Ebay like to adopt for resolving this type of problem, wherein hard earned money of buyers gets stuckup unnecessarily??
For resolving this type of issue what are the details buyer sould forward to Ebay??? At what address, fax, email ??
"Contact Us" and "Email" facility seems not so effective.
One of my suggestion / request is to make the "Customer Support" accessible through phone facility as adopted by Banks now a day.
Any how Ebay should reslove the pending issues to keep their internationl reputation. Many Buyers seems now afraid of buying due to this problem of Ebay. That's it.
Thanks & Regards,
Message 17 of 100
Open House Discussion with Gautam Thakar on Aug 25th (5-6 PM)
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on 16-08-2006 02:25 PM
good after noon sir,
I am a new member. i have a account in BOB and new account in under procces of UTI Bank so I want to buy items so what i do for internet Banking. I haven't credit card so plz tell what i do for this.
Kindly yours
Vivek Raval
I am a new member. i have a account in BOB and new account in under procces of UTI Bank so I want to buy items so what i do for internet Banking. I haven't credit card so plz tell what i do for this.
Kindly yours
Vivek Raval
Message 18 of 100
Open House Discussion with Gautam Thakar on Aug 25th (5-6 PM)
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on 16-08-2006 06:08 PM
Hello Sir & Goodevening,
I am facing trumendous problem with paisa pay system of ebay india. I have paid for the item via paisa pay on 11th August' 2006. UTI Bank's website showed success message after transaction. But ebay system shows item unpaid till date. :_|
On 15th August'2006 i have purchased same item from same seller and paid immediately. After paying for item ebay system showed my first purchase (made on 11/08/2006) as paid and later one (made on 15/08/2006) as unpaid.
I have provided every detail regarding both transactions including messages from UTI bank to customer support but to my dismay issue is still unsolved.X-(
Sir, let me know from you, Have I loose my hard earned money due to faulty ebay system?
Customer support Executive takes very long time to reply. Overall customer support quality of ebay India is very poor. It is need of time, now, to start phone line help facility for customers.
According to my knowledge my of my fellow buyers are facing similar problems.
I want to know if any solution is there with you, for the problems faced by us.
Expecting early action for solving problem.
Thank you in anticipation.
Regards,
Prasad Ponkshe
I am facing trumendous problem with paisa pay system of ebay india. I have paid for the item via paisa pay on 11th August' 2006. UTI Bank's website showed success message after transaction. But ebay system shows item unpaid till date. :_|
On 15th August'2006 i have purchased same item from same seller and paid immediately. After paying for item ebay system showed my first purchase (made on 11/08/2006) as paid and later one (made on 15/08/2006) as unpaid.
I have provided every detail regarding both transactions including messages from UTI bank to customer support but to my dismay issue is still unsolved.X-(
Sir, let me know from you, Have I loose my hard earned money due to faulty ebay system?
Customer support Executive takes very long time to reply. Overall customer support quality of ebay India is very poor. It is need of time, now, to start phone line help facility for customers.
According to my knowledge my of my fellow buyers are facing similar problems.
I want to know if any solution is there with you, for the problems faced by us.
Expecting early action for solving problem.
Thank you in anticipation.
Regards,
Prasad Ponkshe
Message 19 of 100
Open House Discussion with Gautam Thakar on Aug 25th (5-6 PM)
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on 16-08-2006 10:17 PM
Dear sir,
Following are the particulars of my buying and payment made via paisa pay.
On 11/08/2006 I had purchased item (single quantity) number 220015498712 and paid immediately Rs. 1590/- via paisa pay using my UTI bank Account. Following is the message from the bank for your ready reference
Dear Customer,
Thank You for carrying out funds transfer through iConnect.
Your Transaction Details :
FROM ACCOUNT : 188010100044624
TO ACCOUNT : 060010200005609
TXN AMOUNT : 1590.0
PAYMENT REF. NO.: 677288
TXN STATUS : SUCCESS
But system showed item as unpaid. And i have contacted customer support immediately with all particulars.
On 15/08/2006 I have purchased same item (single quantity) number 220015498712 and paid immediately Rs. 1590/- via paisa pay using my UTI bank Account. Following is the message from the bank for your ready reference
Dear Customer,
Thank You for carrying out funds transfer through iConnect.
Your Transaction Details :
FROM ACCOUNT : 188010100044624
TO ACCOUNT : 060010200005609
TXN AMOUNT : 1590.0
PAYMENT REF. NO.: 683938
TXN STATUS : SUCCESS
After making payment for later purchase, ebay system showed my first purchase as paid and second as unpaid. I contacted customer support immediately but i don't received any response.
Now either refund my money or paid directly to seller. I don't want to loose my hard earned money. Unwillingly I have made my mind to file a legal suit against ebay india, if my problem is not settled in very near future.
Expecting quick problem solving from your side.
Please do the needful for the benefit of all concered.
Thank you,
Regards,
prasad ponkshe
Following are the particulars of my buying and payment made via paisa pay.
On 11/08/2006 I had purchased item (single quantity) number 220015498712 and paid immediately Rs. 1590/- via paisa pay using my UTI bank Account. Following is the message from the bank for your ready reference
Dear Customer,
Thank You for carrying out funds transfer through iConnect.
Your Transaction Details :
FROM ACCOUNT : 188010100044624
TO ACCOUNT : 060010200005609
TXN AMOUNT : 1590.0
PAYMENT REF. NO.: 677288
TXN STATUS : SUCCESS
But system showed item as unpaid. And i have contacted customer support immediately with all particulars.
On 15/08/2006 I have purchased same item (single quantity) number 220015498712 and paid immediately Rs. 1590/- via paisa pay using my UTI bank Account. Following is the message from the bank for your ready reference
Dear Customer,
Thank You for carrying out funds transfer through iConnect.
Your Transaction Details :
FROM ACCOUNT : 188010100044624
TO ACCOUNT : 060010200005609
TXN AMOUNT : 1590.0
PAYMENT REF. NO.: 683938
TXN STATUS : SUCCESS
After making payment for later purchase, ebay system showed my first purchase as paid and second as unpaid. I contacted customer support immediately but i don't received any response.
Now either refund my money or paid directly to seller. I don't want to loose my hard earned money. Unwillingly I have made my mind to file a legal suit against ebay india, if my problem is not settled in very near future.
Expecting quick problem solving from your side.
Please do the needful for the benefit of all concered.
Thank you,
Regards,
prasad ponkshe
Message 20 of 100
