Open House Chat with Sameer Yadav, Manager - Trust & Safety Operations
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on 06-06-2011 03:29 PM
Dear Members,
We are pleased to announce the next session of our Open House Program, where users get an opportunity to chat with the eBay India Team.
Message from Sameer Yadav, Manager -Trust & Safety Operations
Dear Community Members,
I am Sameer Yadav, Manager for Trust & Safety Operations for eBay India. Under this role, my team is responsible for Trust and Safety operations and support.
We have made two significant enhancements to our phone support offering the facility to seller to call and also the team reaching out to sellers when listing policy violation is noticed.
1.Inbound toll free phone support - The T&S team is now a call away to address your questions concerns related to feedback, site policies, activity limits or account restrictions. We recognize your need to be able to speak with T&S team directly and this service initiative will help you discuss and get quick resolution & guidance on T&S.
2.TnS calls on listing policy violations - Understanding site policies is critical to the sellers business. To help sellers improve understanding of policies we have started calling sellers to explain violations for the listed items. This process will help sellers to better understand the policy, seek clarification during the call and the chance to correct their listings that minimize listing violations done due to lack of knowledge. This process has already been initiated for few policies and we are working to cover most of our policies.
I will be present on the Community Boards for an Open House Session on 8th June 2011, 4-5 PM.
I will encourage you to post your thoughts, comments and suggestion on this thread. I am looking forward towards this meeting and I hope to gather lot of useful feedback from you.
See you on 8th for Open house discussion!
Regards,
Sameer Yadav
Manager – Trust & Safety Operations
We are pleased to announce the next session of our Open House Program, where users get an opportunity to chat with the eBay India Team.
Message from Sameer Yadav, Manager -Trust & Safety Operations
Dear Community Members,
I am Sameer Yadav, Manager for Trust & Safety Operations for eBay India. Under this role, my team is responsible for Trust and Safety operations and support.
We have made two significant enhancements to our phone support offering the facility to seller to call and also the team reaching out to sellers when listing policy violation is noticed.
1.Inbound toll free phone support - The T&S team is now a call away to address your questions concerns related to feedback, site policies, activity limits or account restrictions. We recognize your need to be able to speak with T&S team directly and this service initiative will help you discuss and get quick resolution & guidance on T&S.
2.TnS calls on listing policy violations - Understanding site policies is critical to the sellers business. To help sellers improve understanding of policies we have started calling sellers to explain violations for the listed items. This process will help sellers to better understand the policy, seek clarification during the call and the chance to correct their listings that minimize listing violations done due to lack of knowledge. This process has already been initiated for few policies and we are working to cover most of our policies.
I will be present on the Community Boards for an Open House Session on 8th June 2011, 4-5 PM.
I will encourage you to post your thoughts, comments and suggestion on this thread. I am looking forward towards this meeting and I hope to gather lot of useful feedback from you.
See you on 8th for Open house discussion!
Regards,
Sameer Yadav
Manager – Trust & Safety Operations
Message 1 of 65
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Open House Chat with Sameer Yadav, Manager - Trust & Safety Operations
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on 08-06-2011 05:29 PM
Dear dealer1703,
My team is checking on this issue and they will get back to you at the earliest
Regards
Sameer
My team is checking on this issue and they will get back to you at the earliest
Regards
Sameer
Message 61 of 65
Open House Chat with Sameer Yadav, Manager - Trust & Safety Operations
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on 08-06-2011 05:31 PM
Dear Members,
Thanks to Sameer for being on the boards and engaging with the community. We thank you all for your active participation.
There are some cases for which we need to get back to you and the respective teams will reach out to you at the earliest.
We are locking this thread, in case of any issues, please feel free to contact our customer support team or start a new thread
Regards
Seema
Thanks to Sameer for being on the boards and engaging with the community. We thank you all for your active participation.
There are some cases for which we need to get back to you and the respective teams will reach out to you at the earliest.
We are locking this thread, in case of any issues, please feel free to contact our customer support team or start a new thread
Regards
Seema
Message 62 of 65
Open House Chat with Sameer Yadav, Manager - Trust & Safety Operations
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on 13-07-2011 06:32 PM
Dear sarvajans,
As per the update received from the marketing team, your gift has been delivered. Dispatch details: FIRSTFLIGHT:D12965237
In case of any account related Issues, you can contact our Customer Support through any of the following channels-
http://pages.ebay.in/paisapay/phone-support.html
Regards
Seema
As per the update received from the marketing team, your gift has been delivered. Dispatch details: FIRSTFLIGHT:D12965237
In case of any account related Issues, you can contact our Customer Support through any of the following channels-
http://pages.ebay.in/paisapay/phone-support.html
Regards
Seema
Message 63 of 65
Open House Chat with Sameer Yadav, Manager - Trust & Safety Operations
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on 15-07-2011 07:23 PM
Dear grunty23,
We would need more information from your end for us to check on the status of your gift.
Please send us the following details on inpromotions@ebay.com
PaisaPay ID
USer ID
Promotion name
Gift name
Regards
Seema
We would need more information from your end for us to check on the status of your gift.
Please send us the following details on inpromotions@ebay.com
PaisaPay ID
USer ID
Promotion name
Gift name
Regards
Seema
Message 64 of 65
Open House Chat with Sameer Yadav, Manager - Trust & Safety Operations
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on 10-08-2011 08:01 PM
Dear grunty23,
Here are the tracking details for your gift
ed56985526- India Post
Regards,
Seema
Here are the tracking details for your gift
ed56985526- India Post
Regards,
Seema
Message 65 of 65


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