Open House Chat with Huzaffa Khokhar, Manager - PaisaPay on 14th July

[seemak@ebay.com]

Dear Members,

We are pleased to announce the next session of our Open House Program, where users get an opportunity to chat with the eBay India Team.

Message from Huzaffa Khokhar, Manager - PaisaPay

Dear Community Members,

I am Huzaffa Khokhar, Manager - PaisaPay for eBay India.

Under this role, my team is responsible for PaisaPay Operations which includes Payment processing (Seller Remittances, transaction processing, KYC, refunds) & eBay guarantee*. Recently, we have made enhancements to our eBay guarantee* processes by introducing return shipping.

I will be present on the Community Boards for an Open House Session on 14th July 2011, 4-5 PM.

I will encourage you to post your thoughts, comments and suggestions on this thread.

I am looking forward towards this meeting and I hope to gather lot of useful feedback from you.

See you on the 14th for an Open house discussion!

Regards,
Huzaffa Khokhar
Manager – PaisaPay

[rajelectroniks]

@tccindia...

I am very well aware of the refund facility as you have pointed out but that works only for items not yet shipped and not for other refunds.

The issue here is the part paispay plays, the refund never happens in 2-3 days as mentioned by ebay and in fact I have received negative feedback for the refund not being done as per paisapay SLA.

What we are saying here is that we should be able to do refund from our account directly to the buyer account via paisapay of course but we should have control over the transaction to do it whenever we wish, not ebay doing it at their own sweet will(10-14 days), a transaction number should be generated(just like banks), all the fees adjusted(FVF and others) and the buyer should come to know that seller has done the refund.
*****************

[car.n.more]

Hi,
First of all things i would like to say that, at ebay a seller is always at loss.

A refund request was initiated on 3rd july for paisa pay id-29327919114 by the buyer id-"suchandrima1234's"

I dropped a mail regarding the POD on 6th july to inrswebhelp@ebay.com, i have not received a reply till yet and now i see the refund has been approved.
The POD can be clearly seen at the professional couriers website.
The AWB number is DEL200441434.

This clearly shows where ebay and its customer support are lacking.

[reliableenterprise]

About SMS suggestion i have spoken to MR.Huzaffa Khokhar long back say abt 2 year back..he said we will take as suggestion but still today its nt been implemented


And there sud be a rule that if the buyer is no longer register user then what a seller need to do

[sushilquickserve]

sir
if i changed my mobile number, then if i update in my paisa pay it gives error that this number belongs to any other user.....but that user may have closed the number and company has issued that number to me....but i m not able to change mobile number in ebay...pls solve this problem

[shopllersindia]

Dear Huzaffa

We have a question. Whenever a non receipt claim is given by buyer paisapay team ask for POD (Proof Of Dispatch) & POD (Proof Of Delivery)

We have a account with BLUEDART. They do not provide (Proof Of Dispatch) as they provide us bundle of sticker which we have to stick on the courier packed & we take receipt of parcels in total whatever parcel we give to them in an manifest. They do not provide receipt as a regular customer because they have printed stickers for clients in their name & the client can lo gin in his/her account and check all the parcels send by date.

What if in this case we are unable to provide the POD (Proof Of Dispatch) ?

[dealer1703]

Hi,

4 issues:

1. Remittance still takes 2 days to come to my account.

2. I wish to change my Bank Details from Personal to Business Account. Do I have to resubmit my KYC for the same?

3. International buyers have nightmare making payment through Paisa Pay. Please suggest alternative.

4. Buyer “sexysmooth” has left 2 neutral Feedback on 16 June 2011. With statement "Ok".

I spoke with him he says he is happy but as neutral feedback does not do any harm he has left the same. This is not correct and I would appreciate if this neutral feedback is removed.

I sincerely hope all my 4 points are answered.

Ashish

[accessoriesmasters]

Major issue is

getting orders without payment though we have selected ONLY paisapay.

[shopllersindia]

Recently update on ebay policies on feedback that any delay caused due to courier which is not in our hand, in this case feedback can be removed.

Can the below feedback be removed ?

"Everything was fine except for the DTDC goofup..So a Neutral rating"
Item No: 260706045441

[amitava123gems]

Sir,
PaisaPay should be given independence. It should be able to operate like PayPal. At present it is only a wing of Indian eBay. Sorry for telling you the truth.
Thanx,
Truly,
Amitava

[cacti290870]

SIR
I usually purchase from ebay.com because ebay.in rates are higher,till now I have shopped for more than 100 items & got them safely,but the real problem occurs while paying them,As u can check I have purchased goods worth nearly a lakh or so but two unpaid items have been recorded in my account,this is not because I don't have the money but for this bullshit paypal,there is no live feedback corner as I am replying now,moreover I have to change Six different credit cards for paypal account,What is this?It is a gross misconduct,moreover my cards have been debited double many a times with zero refunds till date,no Vbv(visa) site,My account has been verified with my pan card ,but I cannot pay with my account,you need to have a USA based bank account for linking your account,are those not bullshits,Even when I pay for certain items my card is debited but unpaid items have been marked,where these money are going,now I am to see what is your reply,as I have got many absurd replies from ebay before,happy ebaying-cacti290870(debabrata.garia@gmail.com)