Open House Chat with Huzaffa Khokhar, Manager - PaisaPay on 14th July

[seemak@ebay.com]

Dear Members,

We are pleased to announce the next session of our Open House Program, where users get an opportunity to chat with the eBay India Team.

Message from Huzaffa Khokhar, Manager - PaisaPay

Dear Community Members,

I am Huzaffa Khokhar, Manager - PaisaPay for eBay India.

Under this role, my team is responsible for PaisaPay Operations which includes Payment processing (Seller Remittances, transaction processing, KYC, refunds) & eBay guarantee*. Recently, we have made enhancements to our eBay guarantee* processes by introducing return shipping.

I will be present on the Community Boards for an Open House Session on 14th July 2011, 4-5 PM.

I will encourage you to post your thoughts, comments and suggestions on this thread.

I am looking forward towards this meeting and I hope to gather lot of useful feedback from you.

See you on the 14th for an Open house discussion!

Regards,
Huzaffa Khokhar
Manager – PaisaPay

[seemak@ebay.com]

Dear cacti290870,

Your issue has been escalated to the PayPal team and they will get in touch with you shortly.

Regards,
Huzaffa

[seemak@ebay.com]

Dear Amitavaji,

Thanks for your suggestion. At this stage, we are not looking at extending PaisaPay beyond eBay India.

Be rest assured that our community would be informed of any such developments in the future.

Regards,
Huzaffa

[seemak@ebay.com]

Dear om_estore,

I’m happy to inform you that your negative feedback has been removed.

Request you to send in your Feedback removal requests to our Trust &Safety team. Email ID: inrswebhelp@ebay.com

Regards,
Huzaffa

[seemak@ebay.com]

Dear mobileaccesories,

From your post, I understand that you are receiving orders with an offline payment option for listings where you have only offered PaisaPay.

I would request you to send the details of such transactions to our PaisaPay team for us to investigate further.

Regards,
Huzaffa

[seemak@ebay.com]

Dear dealer1703,

Let me address the questions put forth by you.
1)Most of the bank’s credit the amount on the same day, however it also depends on the time taken by the beneficiary banks.

2)Yes, as a security measure, you would need to re-submit your documents to our PaisaPay team once you change your account details.

3)International credit cards are accepted and international buyers can pay through PaisaPay.

4)With regards to your concern over the neutral feedbacks received by you, I’ve escalated this to our Trust & Safety team and they would get back to you with an update.

Regards
Huzaffa

[seemak@ebay.com]

Dear om_estore,

I understand that courier companies do not provide copy of proof of delivery.

In most cases, we accept online tracking but in certain cases, where additional proofs are required, we request for Proof of Delivery.

We agree to your point and in such cases, a manifest where we have buyers signature is also accepted. For any specific cases, please contact my team and they would be happy to assist you.

Regards
Huzaffa

[pjdvp]

Hello,

You said, you have "Recently, we have made enhancements to our eBay guarantee* processes by introducing return shipping"

Can you please broaden up as to what kind of enhancements, and what would you mean by introducing return shipping.

Thanks

[seemak@ebay.com]

Dear carsaccessories,

Let me clarify the email id where the PODs are required to be sent .

It’s paisapaypod@ebay.com and not inrswebhelp@ebay.com.

The mail is marked to an incorrect email id. However we have checked the documents provided by you and it does not have the proof of delivery which is required to hold the refund. It is always recommended to address the queries to correct mailing address.

Regards,
Huzaffa

[seemak@ebay.com]

Dear rajelectroniks,

The channel of refund wouldn’t impact the timelines – either initiated by the seller or PaisaPay .

To answer your specific question, as a process we refund the member with 24-48 hours.

However, it depends on the buyer’s issuing bank to refund the amount to the members account. TAT for private banks is 3-4 business days. However for nationalized banks the average timelines are 12-15 days and we reach out to all our members via SMS informing them of the refund timelines.

Regards,
Huzaffa

[pjdvp]

Dear Seema,

1. There are some courier companies, who donot update the online status, but they are quite efficient. one such example is Flyking Couriers.

2. We also usually send documents by speedpost when necessary. It has by far one of the best tracking online system that i have seen. However, obtaining a signature verification would be a little tough. What would we, as a seller, do then.

Thanks