Not received valentines day gift 2009

[mayil_cec]

Hey All,

I had bought a sony DSC-H10 cybershot digicam during valentine's day promotion in the year of 2009 (1.5 yrs back). I had received the item within a week since the order placed but yet to receive the Free gift assured "digital photo frame" during the promotion. I keep on contacting ebay through telephone and live chat more than 50 times in the last 1.5 yrs. Everytime I had got the standard reply as "your issue has been escalated / your issue is with our marketing team" and you will receive your gift within 3 days. I am not sure what does 3 days meant in ebay's dictionary. Over 150 three days have gone so far.
When I asked for the email id or contact id to escalate the issue, It was said that there are no e-mail id's and contact numbers to escalate the issue. I don't see any professional standards with customer care executives regarding the free gifts issue. Should I believe that a well established organisation like ebay doesn't have any SLAs? I am pity on you e-bay.

Regards,
Mayilraj.

[rohbugs]

Even I have not received the valentine promotions gift. I have contacted Ebay on several occasions and their customer service is way below the standards of even a domestic call center. I had opted for chat support though. The only reply I receive from them for the past 2 months is that the issue has been escalated and that they will contact me.......I don't know when they will contact me.

Look at the chat script below.......the chat was escalated to the supervisor and probably he had not gone through the training and was made a supervisor with some reference.

3:31:50 PM rohbugs
I need to know the reason.
3:31:56 PM rohbugs
The chat contains all details
3:32:19 PM rohbugs
let me know how much time do I have to wait for you to read this
3:32:22 PM rohbugs
?????
3:33:20 PM Sunny M.
Please be with me
3:33:33 PM rohbugs
I am with you.....waiting for your answer.
3:33:45 PM Sunny M.
Thank you
3:36:10 PM Sunny M.
Please be with me while I transfer my chat to my supervisor
3:36:36 PM rohbugs
ok
3:36:50 PM System
You are being transferred to another Agent. Please stand by...
3:36:50 PM System
Sunny M. has left this session!
3:36:50 PM System
Pranay has joined this session!
3:36:50 PM System
Connected with Pranay
3:37:07 PM rohbugs
Yes.....Mr. Supervisor
3:37:08 PM Pranay
Hello, welcome to eBay Live Chat! My name is Pranay. How may I help you today?
3:37:20 PM rohbugs
Can you read the chat script
3:37:22 PM rohbugs
?????
3:37:50 PM Pranay
Yes let me go through it .
3:37:54 PM rohbugs
sure
3:40:46 PM rohbugs
Are you with me???
3:41:55 PM Pranay
Yes.
3:42:14 PM rohbugs
So what is the status? I have not received any call from ebay?
3:42:15 PM Pranay
I am checking the details.
3:42:40 PM Pranay
Please be on line.
3:43:19 PM rohbugs
ok
3:47:22 PM rohbugs
waiting......
3:48:15 PM Pranay
I see that we would require another 2 days to get the revert from the promotions team .
3:48:31 PM rohbugs
That's great.
3:48:50 PM rohbugs
Do the promotions team actually work?
3:48:57 PM rohbugs
I was told that they will call me
3:49:11 PM rohbugs
you say they will revert to you.
3:50:04 PM rohbugs
So when am I getting an update?
3:51:23 PM rohbugs
Are you there????
3:52:25 PM rohbugs
hello.......


I had to keep on saying that I was waiting and they never give time frame on how much we have to wait.......Anyways, I am waiting since Feb 2010......let's see how much they can degrade themselves.