dear.
even i send somany mails to customer care, according to norms they will reply in 24 to 48 hours
many times i never get reply, some time i get after a month.
so, cant trust ebay centralized customer care in this case, but Indian customer care is useless doesn't have any rights to take decision.
there is only 1 solution for this, just wait man, u can do anything, if u want 7% discount coupon just ask me, i give u. enjoy shopping.