I've been a member of ebay since 2000, and I've following feedback for ebay especially while dealing with refund:
1. Reaching out ebay team over phone is a pain, waiting time is not aceptable
2. When item not as described and both buyer and seller agreed to close the case by refund, why ebay team takes all the time in the world to close the matter?
3. When refund case is raised against any seller in ebay and ebay team members adviced us not to contact seller directly since case is with ebay gurantee policy, then why all of a sudden one representative asks to contact seller ? why cant be there be one single opinion from ebay, which really reduces faith on ebay resolution centre.
4. when refund cases are mention and acknowledgment they expects us only on item received or not...and not on the third case ie item received but not as described while sending reminder mails. Today though 2 cases have been raised with ebay I get a mail saying that since i've not acknowledge item received or not, we have initiated payment to respective seller. How can i lie saying item not received but item received but not as described. Though seller is also agrees to the fact that item not as described, ebay guys should be proactive enough to close the cases rather than saying stereotype answers like 5 days of working, 4 days given to seller etc, just patch in buyer and seller and sort it out asap.
All this really makes me frustrated and since lot of other professional sites like flipkart, myntra etc coming in ebay guys needs to be proactive or else they will lose old customers like me very fast.
Regards,
Naresh2808