Need a proactiveness from ebay team

[naresh2808]

I've been a member of ebay since 2000, and I've following feedback for ebay especially while dealing with refund:
1. Reaching out ebay team over phone is a pain, waiting time is not aceptable
2. When item not as described and both buyer and seller agreed to close the case by refund, why ebay team takes all the time in the world to close the matter?
3. When refund case is raised against any seller in ebay and ebay team members adviced us not to contact seller directly since case is with ebay gurantee policy, then why all of a sudden one representative asks to contact seller ? why cant be there be one single opinion from ebay, which really reduces faith on ebay resolution centre.
4. when refund cases are mention and acknowledgment they expects us only on item received or not...and not on the third case ie item received but not as described while sending reminder mails. Today though 2 cases have been raised with ebay I get a mail saying that since i've not acknowledge item received or not, we have initiated payment to respective seller. How can i lie saying item not received but item received but not as described. Though seller is also agrees to the fact that item not as described, ebay guys should be proactive enough to close the cases rather than saying stereotype answers like 5 days of working, 4 days given to seller etc, just patch in buyer and seller and sort it out asap.
All this really makes me frustrated and since lot of other professional sites like flipkart, myntra etc coming in ebay guys needs to be proactive or else they will lose old customers like me very fast.
Regards,
Naresh2808

[naresh2808]

And by the way, we visit such sites since we dont have time to go and buy in shops. Therefore please understand that time is important factor for us and we waste time to receive and send mails to seller via ebay, which makes me think that I should have gone to shop and bought it myself.

[uniquecreations2012]

that's the reason why ebay asks to contact seller before going to resolution center.
all buyers should contact seller before raising a claim in resolution center.
in this way, if seller agrees the refund , seller directly contact ebay and ebay will refund or they can straight away transfer the amount in buyer account.

[naresh2808]

Latest update is today contacted ebay call centre, again 15 minutes explaining whole case. Also told her that these cases has been escalated as per her colleague last week and assured to call me 48 hrs, and expected noone from ebay called me.
Today another lady promised me to give them time till 6:30pm (name Roshani) and they will contact seller and initiate refund, again as expected noone called me. Ebay resolution centre sucks big time. Moving to Flipkart...

[naresh2808]

Dear uniquecreations2012,
Ebay guys only adviced me not to contact sellers since as per them i was supposed to cover by their so called ebay gurantee. And now, these guys are not taking prompt action even though cases are straight forward.

[spl_ind]

But you have give the seller a chance to help you.

[uniquecreations2012]

naresh2808

dear,
ebay always asks you to deal with seller first before opening a case against your seller.
only if seller doesn't agree you can contact them.

and i would like to mention one more thing:
you are going hard way to get your refund back.
the simple way is to go to resolution center and open a case with just a click.
once you done' that , you will get your refund back and your seller will call you to settle the matter.

PS. it takes few days to get your money back. you need to be patient here.
one of my buyer opened a case and he received his amount after 29 days.
this doesn't mean that everyone will have to wait for a month, but it might take time,. ultimately you will receive your money.