NEGATIVE FEEDBACK FROM BUYER - ALREADY GET REFUND

[chuck_lay]

.one of my buyer..take first take 2 magazines from me and these magazines are send by me but then it was not reach to destination due to unknown cause..after this deal he take again 2 more magazines..while his first magazines are on the way..then he inform me that still those magazines not reach to his home..after that he also get refund for that 2 magazines ..but in this gap of time ( before refund) i send again 4 magazines..1 from first deal ( because 1 if them is not in my stock) and 2 from 2nd deal...and 1 more new magazine just from me as compensation to him ..i was also know that may be i will be not recieve mney because also refund also on the way..so i send again 4 magazines together with expencive courier service..(first deal was with post office) after that i also get his one positive ,,,feedback...but after that i send him many message abt the matter ..just want to know that magazines recive or not
but when i get his feedback for 1 magazine which was from 1st deal ( he get refund for this) .i sure that magazines reachg to him...and then as soon as i find the magazine which still not reach to his home ..i also send that 1 magazine ..so now 4 +1 = 5 magazines reach to him and he also get refund of 2 of them...i lost so much money in these deals but i do bnecause i dont wnat to loose trust...but yesterday he send me ,,,a negative feedback.....its so much ..now suggest me what can i do ..? just i want to know ....

[spl_ind]

Tell the buyer that a negative feedback will not help him get his magazines faster. Ask him to agree for a mutual feedback removal when he receives all the magazines.

On your part, please do not leave any feedback or any sort of feedback replies. Just wait till he receives all the magazines.

Next time use DTDC courier. I am using them for more than two years, and never had any problem.