Money is deducted from my account, while ebay didn't confirm that.

[eshanakhtar2010]

Recently I tried to purchase an item from ebay Indian which was promoted on Facebook but after two three try the site advised me to change the money option which I was using Debit Card option from HDFC and the transaction is not completed while HDFC bank deducted my account for same amount of money. Please advise how to get back my money.

[seemak@ebay.com]

Dear Member,

I know it is very disappointing to see that though the money has been deducted from your bank account, it is not reflecting in your PaisaPay. Our members do face such problem while making payments via CC / OBT, if there is a technical issue at the payment gateway, wherein the payment made does not reaches eBay and it becomes missing.

Be rest assured, most of the time payment get confirmed within 24 hours time. Just in case, if it is still not reflecting please get back to us with following details and we will do the needful.

1) Date of transaction
2) Mode of payment
3) Amount that has been debited
4) Reference number or Transaction Id which you can get it from your Bank
5) Bank name
6) Item number

[smartphoneforever]

@ eBay Product Team:

If there is a technical issue with Payment Gateway, why not eBay product team is resolving it on Priority ?

I saw many threads over Community with this same complaint from many many buyers everyday even.

If solved, it will make customer's experience better and will avoid hassles for customer and will keep him/her secure about their money using online transactions.

Suppose someone who is very new to ONLINE Shopping making Payments Online for the very first time and this all error in transaction occurs with him/her due to payment Gateway glitches, i really don't think he/she will ever prefer to buy online again 🙂

So, its really a MUST requirement to resolve this issue asap.